Senior Service Delivery Lead: SaaS, ITIL & Hybrid Ops

HotSchedules; Macclesfield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality management solutions provider in the UK is seeking a Service Delivery Manager to ensure the successful delivery of high-quality services. This role requires over 5 years of experience in service delivery management, strong expertise in IT Service Management, and excellent leadership skills. The successful candidate will manage service delivery processes, oversee high-priority issues, and engage with various teams to meet business objectives. This position also comes with attractive benefits including flexible working hours and wellness activities.

Benefits

25 holidays plus additional with service

Flexible working hours

Wellness activity allowances

Healthcare expense claim tools

Pension and life insurance options

Cycle to work scheme

Qualifications

• 5+ years in service delivery management experience.
• Proven ability to manage multiple projects within scope and budget.
• Strong technical knowledge of ITIL best practices.
• Excellent leadership and communication skills.

Responsibilities

• Accountable for high-quality service delivery to customers.
• Manage delivery of Technology services to meet agreed SLAs.
• Oversee resolution lifecycle for high priority defects.
• Act as primary contact for escalations regarding service delivery.

Skills

Service delivery management

IT Service Management (ITSM)

Agile/Lean delivery

Cloud environments

Performance metrics analysis

Leadership

Tools

PRINCE2

PMP

Job description

A leading hospitality management solutions provider in the UK is seeking a Service Delivery Manager to ensure the successful delivery of high-quality services. This role requires over 5 years of experience in service delivery management, strong expertise in IT Service Management, and excellent leadership skills. The successful candidate will manage service delivery processes, oversee high-priority issues, and engage with various teams to meet business objectives. This position also comes with attractive benefits including flexible working hours and wellness activities.