Senior Sales Associate, Sloane Boutique

CHRISTIAN DIOR COUTURE; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury fashion brand in Greater London seeks a passionate retail professional to provide exceptional customer service and build lasting relationships with clients. Ideal candidates will have previous experience in luxury fashion, strong communication skills, and a solid understanding of current fashion trends. This full-time role requires availability from Monday to Sunday, engaging customers with a personalized shopping experience and fostering loyalty to the brand.

Qualifications

• Must work full-time with Monday-Sunday flexibility.
• Previous experience within luxury fashion is required.
• Passion for Christian Dior and collections is essential.

Responsibilities

• Greet, serve and advise customers to provide excellent service.
• Develop loyalty with customers through a personal shopper approach.
• Ensure knowledge of sales targets and boutique performance.

Skills

Excellent communication skills

Relationship building skills

Strong knowledge of fashion and trends

Fluency in a second language

Job description

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

Responsibilities

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1‑2‑1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add‑on sales and achieve maximum sales potential in line with individual and departmental targets.
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure knowledge of sales targets and boutique performance on a daily and weekly basis.
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping and display within the department/boutique.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store.
• Take all actions necessary to maximise security and prevent theft of product.
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
• Participate in team meetings and make a positive contribution.
• To carry out any additional duties as directed by the management team.

Qualifications

• Must be available to work full‑time (40 hours per week), with Monday‑Sunday flexibility.
• Previous experience within luxury fashion.
• Excellent communication and relationship building skills.
• An existing client book and the ability to build long‑term relationships with clients.
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Fluency in a second language (preferred).