Senior Sales Assistant (20 Hours)

Charles Tyrwhitt; Swindon; On-site; GBP 60,000 - 80,000; Part time

Job summary

A reputable retail brand in Swindon seeks a Senior Sales Assistant to manage store operations and deliver exceptional customer service. The role involves responsibilities for store opening and closing, training team members, and maximizing sales opportunities. Ideal candidates will have strong retail experience and a proactive sales approach. The position offers flexible hours with a weekly commitment of 20 hours and the possibility of overtime.

Benefits

Bonus scheme for hitting targets

Uniform allowance

Cycle to work scheme

Professional development training

Fun team-building events

Qualifications

• Retail experience in apparel or customer-facing roles preferred.
• Experience with key-holding responsibilities.
• Strong customer service and selling skills are essential.

Responsibilities

• Ensure safe and legal store trades.
• Provide expert product knowledge to customers.
• Support with training and coaching Sales Assistants.

Skills

Retail experience

Customer service and selling skills

Interpersonal and communication skills

Leadership by example

Proactive approach

Team player

Job description

The Role

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.

This time, we’re on the lookout for a Senior Sales Assistant who will be working with Ester and the Team in our Swindon store.

This contract is 20 hours per week (overtime also available). The ideal candidate should be flexible to work across weekends and some weekdays to work either opening or closing shifts. Shifts will be scheduled around the trading hours of Swindon Designer Outlet (hours may vary during high trading/holiday trading periods).

What you will be doing

As a Senior Sales Assistant at CT, you will work with the store management team to ensure that the store, people and operation trades safely and legally, as well as assuming responsibilities of opening and closing the store. Customer service is really important to us so you’ll be given expert product knowledge to ensure you are up to date with the latest store ranges and promotions, as well as taking ownership with Custom, customer and wedding appointments. You’ll support the Store Supervisor with inducting, training and coaching Sales Assistants as well as maximising every sales opportunity to ensure sales targets and KPIs are achieved and exceeded to be one of the top sellers in store. Not only this but you’ll be expected to deliver high visual merchandising standards; ensuring the store housekeeping standards are continually achieved and adhering to company VM, Health & Safety guidelines and security processes. Of course, there’s also parts to the role that include processing deliveries, transfers and merchandise quickly, accurately and efficiently.

What we are looking for

How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”. conduct.

As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro‑active approach to their work.

Required Skills and Experience

• Retail experience (apparel or customer‑facing preferred)
• Experience with key‑holding responsibilities
• Strong customer service and selling skills
• Leads by example on service, selling, and shop floor standards
• Enthusiastic, driven, and self‑motivated
• Strong interpersonal and communication skills
• Proactive in owning personal development
• Team player with initiative and a positive attitude

What you can expect from us:

As נוס all the core benefits, UK Retail colleagues also get the following:

• Excellent bonus scheme – bonuses are paid quarterly when your store hits target. Teamwork makes the dream work – and fills the pockets too!
• Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
• We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.(Localeμαστε??)
• We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
• The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.

Who we are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeedtheir bath; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.

That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

With a unique product offering delivered with exceptional customer service, Charles Tyrwhitt is a world‑known, well‑loved London-based brand Moderne with stores throughout the United Kingdom, France, and the United States. Our Global Head Office is in London Bridge, where our teams that support our online presence in North America, Canada, Europe and Australia are based. We have a small Manhattan office for our US Partnerships and US Retail support teams, and our Distribution Centre and Contact Centre are based in Milton Keynes.

At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.

‘I am Proud and Free to be me!’

When it comes to our people, we really do “Give a shirt”.

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE‑beliefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.