Senior Sales Assistant - Belfast

Charles Tyrwhitt; Belfast; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading apparel retailer in Belfast seeks a Senior Sales Assistant to support the sales team and drive customer satisfaction. The ideal candidate will have strong retail experience, proven customer service skills, and be motivated to lead by example. Benefits include an excellent bonus scheme and professional development opportunities within a collaborative environment.

Benefits

Excellent bonus scheme

Uniform allowance

Cycle to work scheme

Professional development through the Tyrwhitt Academy

Fun fund for social activities

Qualifications

• Retail experience is preferred, especially in apparel.
• Experience in a supervisory or key-holder role is desirable.
• Leads by example with service and selling standards.
• Proactive in personal development and teamwork.

Responsibilities

• Support and lead the sales team to exceed targets.
• Manage customer appointments and ensure excellent in-store experience.
• Assist with operational, compliance, and admin tasks.

Skills

Retail experience (apparel or customer-facing preferred)

Strong customer service and selling skills

Enthusiastic, driven, and self-motivated

Strong interpersonal and communication skills

Team player with initiative and a positive attitude

Job description

The Role:

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.

This time, we’re on the lookout for a Senior Sales Assistant who will be working with Petra and the Team in our Belfast store.

The contract available is for 32-40 hours per week, candidates must be flexible to work on weekdays and weekends.

What you will be doing

The main objective of the Senior Sales Assistant is to support and lead the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service. You’ll be an expert in CT selling skills using this to drive the store’s targets through your own sales whilst coaching and influencing the team to deliver strong sales numbers. The Senior Sales Assistant will be a key player in managing customer appointments, wedding party appointments, and ensuring an excellent in-store experience for our customers. As a senior member of the sales team, you will have key-holding responsibilities of opening and closing the store, and will work with the management team to induct, train and coach Sales Assistants and will be one of the top sellers in store.

Aside from this, the Senior Sales Assistant will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.

What we are looking for

How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.

As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro-active approach to their work.

Required Skills and Experience

• Retail experience (apparel or customer-facing preferred)
• Some supervisory or key-holder experience (desirable)
• Strong customer service and selling skills
• Leads by example on service, selling, and shop floor standards
• Enthusiastic, driven, and self-motivated
• Strong interpersonal and communication skills
• Proactive in owning personal development
• Team player with initiative and a positive attitude

What you can expect from us:

As well as all the core benefits, UK Retail colleagues also get the following:

• Excellent bonus scheme -bonuses are paid quarterly when your store hits target. Teamwork makes the dream work – and fills the pockets too!
• Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
• We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
• We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
• The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.

Who we are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.

That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

With a unique product offering delivered with exceptional customer service, Charles Tyrwhitt is a world-known, well-loved London-based brand with stores throughout the United Kingdom, France, and the United States. Our Global Head Office is in London Bridge, where ourteams thatsupport our online presence in North America, Canada, Europe and Australia are based. We have a small Manhattan office for ourUS Partnerships and US Retail support teams, andour Distribution Centre and Contact Centre are basedin Milton Keynes.

At Charles Tyrwhitt we believe in doing the right thing. That means making ourproducts properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.

‘I am Proud and Free to be me!’

When it comes to our people, we really do “Give a shirt”.

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.