Senior Revenue Operations Analyst

LoyaltyLion; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing SaaS company in London is seeking a Senior Revenue Operations Analyst to enhance their GTM tech stack. This role involves gathering requirements, designing solutions, and managing the rev ops backlog. Ideal candidates will have Salesforce experience, strong analytical skills, and the ability to communicate effectively with stakeholders. Join the team to drive revenue growth and make a significant impact on the company's success. This position offers hybrid working and various employee benefits.

Benefits

Life insurance from day 1

Flexible working – core hours between 10-4

Apple MacBook provided

Generous Learning & Development budget

25 days holiday per year

Qualifications

• Salesforce Administrator certification is required.
• Strong data manipulation skills for reporting.
• Experience with user support and case management.

Responsibilities

• Identify and implement innovative solutions to business problems.
• Educate teams on using technology and maintaining accurate data.
• Search for opportunities to improve operations through analysis.

Skills

Salesforce experience

Data manipulation skills

Automation using Flow

CRM and SaaS tools familiarity

Understanding of SaaS Sales concepts

Go-to-Market functions experience

Quantitative and analytical skills

Excellent communication skills

Attention to detail

Self-motivated mindset

Education

Salesforce Administrator certification

Tools

Gong

Hubspot

Zoom

Job description

Job Description

As a Senior Revenue Operations Analyst at LoyaltyLion, you'll be a vital contributor, continuously improving and enhancing our GTM tech stack. Your responsibilities will include gathering requirements and feedback, designing scalable solutions, and managing the rev ops backlog. User experience is paramount, so you should excel in user management, supporting tickets, training, and prioritising user satisfaction.

We are looking for someone with a strong grasp of Salesforce and our business objectives, enabling you to identify improvement areas swiftly. Change management, governance, and effective communication are essential in driving projects. Your ability to liaise with stakeholders at all levels, translating technical details into layman's terms, will be crucial.

As part of our growing Series A SaaS company, the Senior Revenue Operations Analyst role holds great importance. You will drive revenue growth, streamline processes, and ensure data integrity across sales, marketing, partnerships and customer success. Reporting to the RevOps Director, you'll collaborate with diverse stakeholders, implementing innovative solutions using cutting‑edge technologies. Join our dynamic team and make a significant impact on LoyaltyLion's success.

Job Requirements

• Salesforce experience; Salesforce Administrator certification required.
• Strong data manipulation skills and ability to create / manage reports and dashboards.
• Experience with automation using Flow and handling user support tickets / case management.
• Familiarity with best‑in‑class CRM and SaaS tech stack tools (e.g., Gong, Hubspot, Zoom).
• Understanding of SaaS Sales, Marketing, and Customer Success concepts (e.g., MEDDIC, Challenger Sale).
• Proven experience in Go‑to‑Market functions within high‑growth SaaS or tech companies.
• Strong quantitative, analytical, and creative problem‑solving skills.
• Curious, proactive, and adaptable mindset.
• Excellent communication and relationship‑building abilities.
• Exceptional attention to detail.
• Self‑motivated and goal oriented.

Job Responsibilities

• Identify, document, and implement innovative solutions to business problems using a wide range of technologies and applications.
• Advocate and educate teams on the use of technology, tools, and processes to maintain accurate and reliable sources of sales, marketing, and customer success data.
• Proactively search for opportunities to improve, streamline, and scale operations through data, process, and systems analysis, driving measurable impacts on company revenue.
• Assist with onboarding Go‑to‑Market (GTM) teams and help define and measure success metrics.
• Collaborate with end users and stakeholders to understand business problems, their impact on the company, and desired outcomes.
• Support proactive projects and provide reactive support for GTM team members.
• Assist in the development of projects, measure the real impact of solutions, and adapt as necessary to overcome obstacles.
• Manage cross‑functional stakeholders to support company‑wide initiatives and drive revenue growth.

Job Benefits

• Financial & Insurance benefits
  • 🛟 Life insurance from day 1
  • 🎁 Access to comprehensive discounts through Perks at Work
  • 💝 Charity giving scheme
  • 💰 Optional pension salary sacrifice scheme
• Working life benefits
  • ⏰ Flexible working – core hours between 10‑4
  • 🏠 Hybrid working with 2 days in our Farringdon Office
  • 🎉 4.30pm finish on Friday
  • 🥳 Quarterly team and company‑wide socials
• Equipment
  • 💻 Apple MacBook and all the equipment you need to be set up for success
  • 🏡 £200 work from home allowance
  • 🤖 ChatGPT subscription
• Growth and development
  • 📚 Generous Learning & Development budget
  • 📊 Bi‑annual Performance Reviews with clear progression frameworks in place across every team
  • 🎟️ Earn gift vouchers by getting recognised for your great work every day by your colleagues
• Time off benefits
  • 🌞 25 days holiday per year + bank holidays
  • ➕ One additional day of holiday for each year of service, up to 5 years
  • 🎄 Christmas annual leave booster
  • 🌍 Work from anywhere policy
• Health & Wellbeing benefits
  • 🩺 The choice of two of the following: wellbeing budget, private medical insurance through Vitality, or private dental insurance
  • 🚲 Cycle to work scheme
  • 🤝 Employee Assistance Programme
• Family benefits
  • 👶 Enhanced parental leave
  • 🏫 Workplace nursery scheme
  • ❤️ Family forming leave policy