Senior Receptionist

Front Office - CSKL; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hospitality provider in Greater London is seeking a Senior Receptionist to join their Front Office Team. The role involves supervising daily operations, ensuring exceptional guest experiences, and managing Front Office administrative tasks. Candidates should have at least one year of relevant experience and possess excellent guest engagement skills. Benefits include career development opportunities, a travel allowance, and a special staff rate in European properties. This is a chance to contribute to memorable guest experiences.

Benefits

Genuine career opportunities

Travel allowance

PERKBOX subscription with discounts

Employee Assistance Programme

Refer a Friend bonus

Employee Recognition Awards

Staff incentives

30 days of relocation accommodation

Qualifications

• At least one year experience in a similar role is essential.
• A good command of English is essential; a second language is advantageous.

Responsibilities

• Supervise the Front Office Team's daily work.
• Ensure a warm welcome and departure experience for guests.
• Take initiative to accommodate customers' needs.

Skills

Excellent guest engagement skills

Ability to bring the guest experience to life

Willingness to learn IT systems quickly

Ability to communicate and organise based on guest expectations

Job description

Citadines South Kensington London is seeking a confident Senior Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.

You will report to the Assistant Residence Manager, supporting towardsproviding our guests with memorable experiencesof the city.

Responsibilities

As Senior Receptionist, you will be responsible for:

• Supervising the day-to-day work of the Front Office Team, from customer service to administration
• Ensuring that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating the customers’ needs in a resourceful manner
• Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations
• Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

Qualifications

To be successful in the role of Senior Receptionist, we require:

• At least one year experience in a similar role is essential
• Excellent guest engagement skills
• Ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• Ability to communicate and organise yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

Benefits

This is your opportunity to be part of our team as a Senior Receptionist. We focus on your professional and personal development, and we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• A travel allowance for every day you work to contribute to your commuting cost
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony and company team parties
• Once you pass your probation, a special staff rate when staying in our European properties
• Staff incentives when you and your team perform
• 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award‑winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Trading as: Citadines by The Ascott Limited