Senior Quality & Assurance Improvement Officer

Devon County Council; United Kingdom; On-site; GBP 40,000 - 50,000; Full time

Job summary

A local government authority in the UK is looking for a Senior Quality Assurance and Improvement Officer to lead quality assurance frameworks across adult social care. Key responsibilities include managing quality improvement programmes, conducting compliance checks, and analyzing data. The ideal candidate will possess strong knowledge of Care Quality Commission regulations and have experience in quality assurance within health or social care settings. This role provides opportunities for impactful work and professional growth.

Benefits

Flexible working arrangements

Professional development opportunities

Flexible working arrangements

Qualifications

• Strong knowledge of Care Quality Commission regulatory requirements.
• Experience in quality assurance within health or social care settings.
• Excellent leadership, communication, and analytical skills.
• Ability to manage change and influence stakeholders at all levels.

Responsibilities

• Develop and manage quality assurance and improvement programmes.
• Lead quality reviews and compliance checks.
• Produce and analyse qualitative and quantitative data.
• Collaborate with commissioning teams, providers, and partner agencies to drive continuous improvement.
• Manage a small team of officers and provide expert guidance on quality systems and processes.

Skills

Knowledge of Care Quality Commission requirements

Experience in quality assurance within care settings

Leadership skills

Communication skills

Analytical skills

Job description

Job description

Permanent Full Time 37 hours per week

Location: Forde House, Brunel Road, Newton Abbot, TQ12 4XX

INTERNAL ONLY (DCC Employees Only)

About the Role

We are seeking an experienced and motivated Senior Quality Assurance and Improvement Officer to lead and implement quality assurance frameworks across adult social care services in Devon. This pivotal role is essential in delivering strategic leadership and robust quality assurance within the independent market sector, ensuring compliance with the Care Act 2014 and the Adult Social Care Reforms of 2022.

You will take a locality lead for quality assurance and improvement across the three market sectors:

• Care with Accommodation (supported living, care homes and extra care housing)
• Regulated personal care and support
• Unregulated support services (including enabling, reablement, day opportunities, and Personal Assistants)

Why This Role Matters

Devon has an increasing population of elderly residents that require services to maintain independence within their chosen communities. We also provide services and support to individuals and families with learning, physical, or mental health disabilities. The Adult Social Care function within Devon County Council commissions £300 million of care services through contractual arrangements with around 1,200 external private, independent, and voluntary sector providers, and a further 1,500 Personal Assistants.

Key Responsibilities

• Develop and manage quality assurance and improvement programmes for adult social care services.
• Lead quality reviews, investigations, and compliance checks in line with Care Quality Commission standards.
• Produce and analyse qualitative and quantitative data to inform risk profiling and service planning.
• Collaborate with commissioning teams, providers, and partner agencies to drive continuous improvement.
• Manage a small team of officers and provide expert guidance on quality systems and processes.

About You

• Strong knowledge of Care Quality Commission regulatory requirements.
• Experience in quality assurance within health or social care settings.
• Excellent leadership, communication, and analytical skills.
• Ability to manage change and influence stakeholders at all levels.

Why Join Us?

• Impactful Work: opportunity to make a real difference in the lives of people who rely on adult social care services.
• Collaborative Environment: Work with a dedicated team and engage with a wide range of stakeholders to drive improvements in service delivery.
• Professional Growth: Opportunities for continuous professional development and career advancement in a supportive and dynamic environment.

For further information on this role, please contact either Nicola Tribble on [e-mail] or Carly Trego on [e-mail].

Closing date: Monday 12 January 2026

Interviews will be held on Monday 19 January 2026 via Teams.

How to apply

Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.

Internal Applicants, please note:

If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.

Please click here to see the Job Description

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
• Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
• For more information about Working for Devon please visit our Working for Devon page.
• We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
• This role requires a DBS disclosure.