Senior Product Support Engineer

Yunex GmbH; Poole; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading traffic solutions company seeking a Senior Product Support Engineer in Poole, focusing on technical support for Traffic and EVCI products. The role involves collaboration with various teams, driving serviceability, and providing customer support. Candidates should possess extensive knowledge of Yunex products, strong problem-solving skills, and the ability to communicate effectively. This position offers competitive salary and benefits including continuous training and a flexible benefits package.

Benefits

Competitive base salary with annual bonus

26 days of holiday, increasing with length of service

Excellent pension with matching contributions

Qualifications

• Ability to communicate internally and externally at all levels.
• Experience of electrical systems required.
• Must be self-motivated and able to work independently.

Responsibilities

• Provide technical support for Traffic and EVCI products.
• Drive serviceability with Product Development teams.
• Contribute to local contracts and customer liaison.

Skills

Extensive knowledge of Yunex Traffic Products

Problem solving skills

Excellent communication skills

Interpersonal skills

Knowledge of IET regulations

Education

HNC, ONC or equivalent

Tools

Microsoft Office Tools

Job description

The Technical Support team based in Poole is an integral part of the Yunex Services team. They provide support for Field Services, Engineering, HSQE, Manufacturing, Sales, and Project Delivery. The department's primary responsibility is to provide support capability covering all Yunex Traffic Products along with products of third-party manufacturers with the aim of providing practical support to all areas of the business and customers. The swift resolution of issues helps minimise wasted time on site whilst providing a source of education to the wider business.

Responsibilities

• Drive serviceability with the Product Development teams to assist in the development, testing and rollout of new Traffic and EVCI products and services.
• Deliver technical support in a timely manner on Traffic and EVCI products to Field Services, Tendering/Sales, HSQE and Project Delivery engaging with the relevant experts in Engineering where necessary.
• Maintain close working relationships with all internal customers.
• Proactive working relationships with Yunex Traffic external customers.
• Work with key stakeholders to drive Field Services efficiency and productivity improvements projects.
• Grow our Remote Support capabilities with both the Service Operation Centre and field operatives.
• Driving Process Improvements into installation techniques and maintenance contracts.
• Working with the team to drive Technical Support projects to completion.
• Occasional travel to all parts of the UK along with occasional overseas visits.
• Seeking/identifying opportunities for new business and escalating where appropriate.
• Contribute to the development of the business via support of local contracts and customer liaison.

Qualifications

• Extensive knowledge of Yunex Traffic Products, Systems and Networks.
• Continuous personal knowledge and expertise development to ensure that as a member of the Technical Support team you are a trusted expert in your field.
• Problem solving often complex scenarios and implementing change to prevent future occurrence.
• The ability to communicate internally and externally at all levels, both written and verbal. Must be able to establish rapport quickly.
• The preparation of reports at a complex level using Microsoft Office Tools.
• Liaise with customer's suppliers and internal departments and the presentation of information in a variety of formats to suit the needs of the audience.
• Interpersonal skills to develop and maintain good working relationships at all levels, internally and externally. This includes the ability to influence the opinions of others and to manage negotiation in areas of conflict.
• Knowledge of IET regulations and experience of electrical systems.
• You should be educated to a minimum of HNC, ONC or equivalent.

This role is predominantly reactive in respect of the departmental workload. The jobholder is expected to work to their own initiative and plan their own workload to achieve the required results, balancing known and planned project work with regular and unpredictable support contact. Required to analyse, develop and implement solutions to meet the requirements of the business. The ability to work to deadlines, monitor, and report on their own progress is essential as is the ability to work as part of a team.

Company Overview

At Yunex Traffic, we launch cities into the future with forward‑looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all. Our Commitment: At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too. If we all thought the same, we would never think of anything new. That's why we recruit great minds from all walks of life. We embrace diversity and create what's right for the world by employing the people who live in it. At Yunex Traffic, we recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation. Do you want to make a difference with the work you do? Join us as a Senior Product Support Engineer.

Benefits

• Competitive base salary with an annual bonus.
• Continuous training and learning opportunities to support career development.
• 26 days of holiday, increasing up to 29 with length of service.
• 37.5‑hour working week plus paid overtime and unsociable hours uplift.
• Excellent pension, with matching contributions up to 10% of pensionable salary.
• Flexible benefits package to suit your personal needs.
• Investment in personal development and support for membership of professional institutions.