Senior Product Operations Manager (f/m/d)

Contentful GmbH; City of Westminster; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading B2B SaaS company seeks a Senior Product Operations Manager to enhance product workflows and lead operational initiatives. Ideal candidates will have 5+ years of relevant experience and strong analytical skills. This full-time role is based in the UK, offering competitive benefits including stock options and a comprehensive employee wellbeing program.

Benefits

Stock options

Generous paid time off

Personal education budget

Annual wellbeing stipend

Qualifications

• 5+ years of experience in Product Operations, ideally in a B2B SaaS company.
• Proven track record of leading and scaling operational processes.
• Familiarity with data/reporting platforms is a plus.

Responsibilities

• Optimize product development workflows and team rituals.
• Lead planning and change management of product operations.
• Analyze reports for insights and improvement initiatives.
• Develop documentation and training programs for teams.

Skills

Operational Excellence

Program Management

Analytical Skills

Communication

Education

5+ years in Product Operations or Program Management

Tools

Jira

Confluence

Asana

Looker

Tableau

Job description

Overview

We are a mid-sized, globally distributed B2B SaaS company empowering organizations with innovative digital solutions. With a strong product-led culture and international customer base, we are scaling rapidly—and we’re looking for a Senior Product Operations Manager to bring structure, clarity, and strategic visibility to our growing product organization. As a Senior Product Operations Manager, you will work at the intersection of people, process, and product. Embedded within the product team—partnering closely with Product Managers, Designers, and Researchers and cross-functional teams—you\'ll lead initiatives that improve the way we plan, build, and deliver. You\'ll build scalable systems, implement effective tooling, and lead operational programs that improve efficiency, increase transparency, and support leadership in strategic decision-making.

What you’ll do

• Drive Operational Excellence: Optimize product development workflows, team rituals, and cross-functional coordination to enable high-impact work.
• Program Execution: Lead the planning and change management of complex product operations initiatives, ensuring alignment with company objectives and timely execution.
• Tooling & Automation: Identify, implement, and maintain the right tools and automations to streamline workflows, improve visibility, and reduce manual effort.
• Reporting & Metrics: Analyze reports to gain insights and work with business analysts on improvement initiatives.
• Risk & Dependency Management: Proactively identify operational risks, interdependencies, and roadblocks—and drive resolution across teams.
• Training & Enablement: Develop documentation, onboarding resources, and training programs that empower product managers and team leads to work efficiently.
• Cross-Functional Communication: Facilitate clear and consistent communication between product, design, engineering, marketing, and customer success teams.
• Product Advocacy: Champion the role and impact of product operations across the organization to ensure alignment, transparency, and collaboration.

Qualifications

• 5+ years of experience in Product Operations, Program Management, or a similar role—ideally in a B2B SaaS company.
• Proven track record of leading and scaling operational processes in cross-functional product organizations.
• Familiarity with tools like Jira, Confluence, Asana, and Coupa, and experience managing data/reporting platforms (e.g., Looker, Tableau, Google Sheets).
• Strong analytical skills with the ability to define and track operational KPIs.
• A systems-thinker with strong organizational skills, strategic mindset, and attention to detail.
• Excellent communication and stakeholder management skills; able to influence across all levels of the company.
• Experience working in or with globally distributed teams.
• Familiarity with technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus.

About Contentful

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

Everyone is welcome here! At Contentful, we strive to create an inclusive environment that empowers our employees. We are an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

Benefits

• Join an ambitious tech company reshaping the way people build digital experiences.
• Full-time employees receive stock options to share in the company\'s success.
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• Work-life balance with generous paid time off (vacation, sick, education, compassion days, volunteer days).
• Time off to care for and focus on your growing family.
• Personal annual education budget to improve skills and grow in your career.
• Virtual and in-person events for learning and networking beyond daily duties.
• Annual wellbeing stipend for physical, financial, or emotional health.
• Monthly stipend for communications (phone/internet) and phone hardware upgrade reimbursement.
• New hire equipment stipend for hybrid or distributed employees.