Senior Product Manager (Specialist Efficiency)

Frontiers; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global research publisher is looking for a hands-on Product Manager in London to oversee Salesforce applications impacting Publishing Operations. The role requires strong stakeholder management skills and a proven background in product management. Candidates should be able to translate operational needs into user stories and ensure data integrity while collaborating with cross-functional teams. Competitive benefits and a supportive work environment are offered.

Benefits

4 additional wellbeing days

Free online yoga classes

Dedicated learning & development time

Qualifications

• Proven experience as a Product Manager, or Product Owner on software applications.
• Ability to conduct user interviews and build intuitive solutions.
• Experience working in cross-functional teams with engineers.

Responsibilities

• Own the product vision, roadmap, and execution for Salesforce applications.
• Act as the primary point of contact for all Salesforce-related initiatives.
• Drive the adoption of new features and improvements.

Skills

Stakeholder management

Communication skills

Analytical skills

Tools

Salesforce

Automation tools

Job description

Who we are

We are on a mission to make all science open, enabling the research community to develop the solutions we all need to live healthy lives on a healthy planet.

Frontiers is one of the world’s largest and most impactful research publishers, dedicated to making peer-reviewed, quality-certified science openly accessible. Our articles have been viewed 4 billion times, reflecting the power of research that is open for all.

Follow the links below to learn more about our work.

www.frontiersin.org/about/annual-reports

www.youtube.com/watch?v=87ejFfnQzko

What we can offer you

At Frontiers, our working model for new roles includes a balanced approach that fosters collaboration through regular engagement at our office hubs in key locations. While we value flexibility, we also believe that shared in-person time strengthens team culture, trust, and productivity.

We provide a range of benefits across our global locations, including but not limited to:

• 4 additional wellbeing days in addition to existing annual leave allowance
• Access to learning platforms and dedicated learning & development time
• A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan
• Employees can dedicate three days each year to volunteer
• Additional benefits depending on your location (e.g. pension plan and private medical care)

The role

We are seeking a strategic and hands-on Product Manager to own and evolve the Salesforce applications that support our Publishing Operations teams – including Research Integrity, Review Operations, and Production. These teams rely on Salesforce as their primary workspace to manage workflows critical to the integrity and efficiency of our publishing process.

This is a high-impact role that will collaborate closely with Publishing leadership, Product Managers of the core publishing platform, and Technology teams. Your goal is to deliver a seamless, efficient, and integrated workspace experience for internal users, ensuring the tools are tightly aligned with operational needs and publishing priorities.

Key Responsibilities

• Own the product vision, roadmap, and execution for the suite of Salesforce applications used by Publishing Operations.
• Act as the primary point of contact for all Salesforce-related initiatives within Publishing Operations.
• Work closely with the Research Integrity, Review Operations, and Production teams to deeply understand their processes, challenges, and needs.
• Partner with Product Managers of the core publishing platform to ensure seamless integration and data flow between systems.
• Translate operational requirements into clear user stories and collaborate with Salesforce admins, developers, and other stakeholders to deliver solutions.
• Coordinate product launch with our Publishing Operations counterpart ensuring effective delivery of your work without negatively impacting operations.
• Drive the adoption of new features and changes through training, documentation, and close collaboration with end-users.
• Monitor platform performance, gather user feedback, and continuously iterate to improve the user experience.
• Ensure data integrity, automation quality, and scalability of operational tools.
• Stay up to date with Salesforce capabilities and recommend improvements and innovations.

Qualifications

• Proven experience as a Product Manager, or Product Owner on software applications.
• Strong stakeholder management and communication skills.
• Ability to conduct user interviews and use prototypes to build intuitive and scalable solutions.
• Strong analytical skills and prior experience in this area– demonstrate your ability to drive insights from data.
• Experience working in cross-functional teams with engineers, administrators, and end-users and lead discussion through critical thinking.
• Solid communication skills in English, both written and verbal

Ideal experience

• Deep understanding of internal operations workflows, preferably in a publishing, content, or similar context.
• Familiarity with Salesforce architecture, automation tools (like Flow), and reporting features.
• Experience in academic or scientific publishing operations.

Apply now

Please click the 'apply' button on this page and submit your application in English.

Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at [e-mail] for any additional support.

Equal opportunity statement

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.