Senior Product Manager

Certinia; Harrogate; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company seeks a Senior Product Manager to innovate and lead the customer success platform. The role requires over 5 years of experience in product management and a strong understanding of technology. You will work closely with stakeholders and engineering teams to drive product development and delivery. Excellent communication skills and a global mindset are essential. This hybrid role is based in Harrogate, UK.

Qualifications

• 5+ years of experience as a Product Manager or Technical Product Manager.
• Strong understanding of technologies and platform concepts.
• Ability to work in an Agile environment and lead engineering teams.
• Fluent English communication skills.

Responsibilities

• Develop and deliver a product strategy that meets customer needs.
• Manage product releases and engage with stakeholders.
• Coordinate with engineering and other departments for successful product launches.

Skills

Product Management

Technical Understanding

Data Analysis

Communication Skills

Agile Methodologies

Job description

Sr Product Manager - CS Cloud
Location - Harrogate / Hybrid

Overview

Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.

The Role

Do you want to drive and lead the product innovation efforts for the #1 company for the Service Economy? Do you love challenges? Are you comfortable leveraging the latest innovation and technology to build disruptive products? Do you thrive in a high-growth and global environment? Are you a collaborative learner who wants to make a lasting impact on our company's success? If so, read on!

The Certinia Product Management team is looking for a Senior Product Manager to help us deliver a customer success platform that addresses the pain points of customer success teams and their clients, translating insights into a compelling product strategy and roadmap. They will be responsible for prioritizing features that directly impact customer outcomes, reduce churn and identify opportunities for expansion. By collaborating with engineering, design, and sales, they’ll guide the development of a platform that not only meets user needs but also integrates seamlessly with other business systems, ultimately empowering CSMs to drive customer value and sustainable growth. This strategic focus on investments and business outcomes is what differentiates a senior PM in this specialized field.

In this role, you will be responsible for helping to set the long-term vision and strategy for our offerings / capabilities, communicating this strategy to all of the relevant participants and stakeholders and driving the execution of this strategy into measurable success defined by customer value, adoption and satisfaction. This position requires exceptional interpersonal and technical skills, someone to work with many departments and internal stakeholders such as engineering teams, product operations, other product managers, and UX designers to ensure that the opportunities are identified and prioritized. Additionally, you will be working with the telemetry and analytics tools to help define guidelines and recommendations for its implementation.

What You Will Do In This Role

• Strategy: Work closely with Product Leaders, Customers and Competitive Intelligence to understand how our product's vision aligns with the business's key performance indicators (KPIs), such as Net Revenue Retention (NRR) and Customer Lifetime Value (CLV)
• Strategy: Help to envision a roadmap to drive the work we are doing and articulate our direction to our customers.
• Release Planning & Delivery: Research and prioritize release requirements through discussions and formal elicitation methods, including internal stakeholder ideas, meetings, interviews, competitive analysis and advisory boards.
• Release Planning & Delivery: Work with key internal stakeholders and your development team to participate in the launch of new releases and its deployment.
• Release Planning & Delivery: Coordinate with Engineering Managers, Release Managers, Product Managers responsible for each of our products, and User experience through each of the steps from planning to release delivery and updates to existing customers.
• Release Planning & Delivery: Collaborate closely with other product managers and product strategy managers to shape the product prioritization and roadmap, including taking suggestions and ideas from prospects & customers.
• Release Planning & Delivery: From the Statement of Direction & investment priorities, define the key epics and ensure these are represented in each release planning cycle across all related products.
• Release Planning & Delivery: Own the PM responsibility for ensuring that features are ready to ship, according to the product team readiness criteria and checklist.
• Stakeholder Engagement: Frequent interactions with our key stakeholders to gain an understanding of their top issues, how our solution addresses their processes, feature gaps and opportunities for improvement.

What You Need to Be Successful In This Role

• Minimum 5 years of experience as a Product Manager or Technical Product Manager of a commercial grade product such as business applications and/or SaaS applications/commercial software.
• Strong understanding of technologies and technology platform concepts.
• A keen eye for data and metrics and full understanding of how they contribute to better decision making in all key business areas.
• A clear understanding of the market and personas we are serving with our solution/s.
• Possess exceptional product design, communication/interpersonal, analytical, and problem-solving skills.
• Experience working in an Agile environment and leading engineering team.
• Strong attention to detail.
• Global mindset.
• Ability to travel domestically and occasional international travel.
• Fluent English communication skills to interact with our global workforce.

What Else Would Be Great

• Previous experience of Customer Success as a practice.
• Understanding of data analytics, statistics and ML/AI.
• Previous experience working on ERP/PSA/CSP solutions and/or cloud platforms is highly desirable.