Senior Personal Banker - Remote & Branch Banking Expert

NatWest Group; Essex; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading financial services provider in Essex is seeking a Senior Personal Banker to support customers with their financial needs. In this role, you'll proactively assist in banking services, conduct Financial Health checks, and foster customer relationships through face-to-face and virtual interactions. Ideal candidates will have a strong background in customer service and the ability to work flexibly during business hours. The position offers a competitive salary starting at £26,350 along with generous benefits.

Benefits

Flexible reward programme

36 days holiday entitlement

Monthly retirement fund contribution

Qualifications

• Experience of working in a customer service environment.
• Ability to work with and coach the branch team.
• Ability to build rapport and trust with customers.

Responsibilities

• Meeting and supporting customers via video banking or face to face.
• Conducting Financial Health checks and reviewing accounts.
• Identifying suitable products and services for customers.

Skills

Customer service experience

Ability to thrive under pressure

Planning and organisational skills

Excellent communication skills

Ability to build rapport

Job description

A leading financial services provider in Essex is seeking a Senior Personal Banker to support customers with their financial needs. In this role, you'll proactively assist in banking services, conduct Financial Health checks, and foster customer relationships through face-to-face and virtual interactions. Ideal candidates will have a strong background in customer service and the ability to work flexibly during business hours. The position offers a competitive salary starting at £26,350 along with generous benefits.