Senior Pensions Technician

Capita; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading pension solutions provider in the UK is looking for two Senior Pensions Technicians to join their team. This role can be home-based or hybrid, focusing on delivering excellent customer service and supporting transition projects. Ideal candidates will have strong knowledge of defined benefit pensions and experience in administration processes. Competitive benefits include flexible working arrangements and a comprehensive employee support system.

Benefits

23 days’ holiday (rising to 27), with buy extra leave

Company matched pension and life assurance

Voluntary benefits for lifestyle needs

Paid volunteering day

Access to Employee Network Groups

Qualifications

• Strong understanding of defined benefit pensions is essential.
• Experience in pension administration process is required.
• Proficiency in Excel including formulas and handling bulk data.

Responsibilities

• Deliver project requirements within KPIs and support training.
• Ensure operational service delivery meets client contracts.
• Maintain knowledge of processes and enhance stakeholder relationships.

Skills

Strong knowledge of DB pensions

Understanding of the pension administration process

Excel – formulas and bulk data

Testing case work and calculations

Building relationships with key stakeholders & clients

Analytical and data-analysis skills

Exposure to pensions calculations

Job description

Overview

Senior Pensions Technician

Home based / 40 hours per week

We are looking for two Senior Pensions Technicians to join the Royal Mail team, the roles can be home-based or hybrid. You will be providing support to the project through a positive training and coaching environment. You will test and sign off calculations and processes ensuring work is completed in line with service level agreements and scheme rules and providing a continually improving level of customer service.

What you will be doing

• Working with current Senior Pensions Technicians and Head of Operations to deliver requirements for the transition project within KPIs (time scales, deliverables, quality, sign off) and support on the planning and training process.
• Support a team in operational service delivery in accordance with client contracts, legislation, policy conditions, business rules and procedures, and within the legislative / regulatory framework
• Understand client requirements and make every effort to ensure key performance indicators and quality standards are met
• Maintain up-to-date knowledge of processes, procedures, and products
• Understand, build, maintain, and enhance stakeholder and/or client relationships
• Support the Pensions Team Manager in preparing for meetings and providing business MI
• Empower team and provide support to ensure staff increase their technical competency, improve the efficiency of their delivery and achieve the agreed level of quality output, whilst ensuring individual, team, and departmental objectives are met
• Actively represent the team in department and company activities and projects, and engage the team in discussions and plans. Motivate, lead and inspire the team to deliver excellent customer service.

What we are looking for

• Strong knowledge of DB pensions
• An understanding of the pension administration process
• Excel – formulas and bulk data
• Able to test case work and calculations and sign work off
• Successful track record in building relationships with key stakeholders & Clients
• Strong analytical and data-analysis skills
• Exposure to pensions calculations, with the ability to complete reconciliation tasks

About Capita Pension Solutions

At Capita Pension Solutions (CPS)we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2025 and beyond.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments at capita dot com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at

https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work

Location

Home-Based - GBR United Kingdom

Time Type

Full time

Contract Type

Fixed Term (Fixed Term)