Senior Operations Manager

Carl Dylan Resourcing Ltd; City Of London; On-site; GBP 65,000 - 70,000; Full time

Job summary

A leading retail solutions provider is seeking a Senior Operations Manager for their London operations, offering a salary of £65,000 - £70,000 plus benefits. The ideal candidate will have over 5 years in retail operations and strong skills in loss prevention and team management. This role involves significant on-site work, requiring expertise in data analysis and communication to improve operational efficiency.

Benefits

Benefits package

Qualifications

• 5+ years of experience in retail operations.
• Strong understanding of loss prevention strategies.
• Experience managing large teams in fast-paced environments.

Responsibilities

• Develop and implement strategies to prevent theft and operational losses.
• Conduct audits to identify potential risks.
• Lead investigations and provide recommendations.

Skills

Analytical skills

Communication skills

Leadership experience

Problem-solving skills

Data analysis proficiency

Tools

Looker

Excel

Google Analytics

Job description

Overview

Senior Operations Manager - Central London £65,000 - £70,000 +Benefits

A fantastic opportunity for grabs to join forces with a forward thinking premium brand in central London.

This role woud suit somebody from a retail/FMCG backgrould that has multi site/area management experience and looking for a different route in retail.

Responsibilities

• Loss Prevention: Develop and implement comprehensive strategies to prevent theft, fraud, and operational losses.
• Loss Prevention: Conduct regular audits to spot potential risks and vulnerabilities.
• Loss Prevention: Analyse internal data to identify trends and areas for improvement.
• Loss Prevention: Lead security incident investigations and provide detailed reports with preventive recommendations.
• Loss Prevention: Work with the IT and Product Team to integrate technological solutions for loss prevention.
• Loss Prevention: Collaborate with internal teams to enhance security in fulfilment centres and protect products in transit between the distribution centre and fulfilment centres.
• Loss Prevention: Ensure compliance with regulations and industry standards in loss prevention and third-party logistics.
• Loss Prevention: Create and deliver training programs on loss prevention and security protocols for both internal and external stakeholders.
• Third-Party Logistics Partner Liaison: Act as the main contact for external delivery/logistics partners.
• Third-Party Logistics Partner Liaison: Cultivate strong relationships for operational efficiency.
• Third-Party Logistics Partner Liaison: Establish, track and report KPIs to drive strong performance among delivery/logistics partners - present KPIs on a regular basis to partners as well as internal leadership team to timely course-correct any issues.
• Third-Party Logistics Partner Liaison: Collaborate with internal teams to address partner-related issues and set performance targets.
• Third-Party Logistics Partner Liaison: Manage refund claims and monitor their approval status.

About you

• Ideally 5+ years of work experience in retail operations.
• In-depth understanding of retail operations, loss prevention strategies, security protocols, and industry regulations (preferably in retail or logistics).
• Strong analytical and problem-solving skills.
• Proficiency in data analysis with experience working with data analytics and visualisation tools such as Looker, Excel, and Google Analytics.
• Excellent written and verbal communication skills.
• Experience in managing large teams in a fast-paced environment.
• Experience in designing and delivering training programs.

Working Arrangement

Location: 5 days on-site (a combination of HQ and fulfilment centres).