Senior Operations Leader – Entitlement Services Growth

NEC; Wrexham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A software solutions company in Wrexham seeks a team leader to manage service delivery and partnerships within their Entitlement Services. The ideal candidate will have operational experience, strong leadership skills, and the ability to drive performance improvements. Responsibilities include overseeing contractual obligations and ensuring customer satisfaction. This position also offers a comprehensive benefits package, including private medical cover and a generous pension scheme.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Flexible benefits

Access to LinkedIn Learning

Qualifications

• Operational experience delivering services to local or central government.
• Proven success in managing profit and loss accounts.
• Experience in achieving budgets.
• Account management experience required.

Responsibilities

• Oversee operational delivery and customer service excellence.
• Manage relationships with partners and sub-contractors.
• Ensure high-quality reporting and compliance with contractual obligations.
• Motivate and coach staff to meet business objectives.

Skills

Leadership

Excellent communication skills

Project management

Analytical skills

Problem-solving

Microsoft Office skills

Education

Operational experience in relevant sectors

Full UK driving license

Job description

A software solutions company in Wrexham seeks a team leader to manage service delivery and partnerships within their Entitlement Services. The ideal candidate will have operational experience, strong leadership skills, and the ability to drive performance improvements. Responsibilities include overseeing contractual obligations and ensuring customer satisfaction. This position also offers a comprehensive benefits package, including private medical cover and a generous pension scheme.