Senior Operational Leader (SEO) West & South Yorkshire

Government Recruitment Service; Bradford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A governmental recruitment agency is seeking a Senior Operational Leader in Bradford, England. This role involves leading and coaching teams to deliver exceptional customer service while building strong relationships. Candidates must demonstrate strong leadership skills and organizational abilities. The position is office-based and requires extensive travel across districts, making it crucial for those passionate about making a positive impact within communities.

Qualifications

• Proven experience in an operational environment.
• Ability to monitor and drive performance.
• Experience in leading, coaching, and empowering teams.

Responsibilities

• Lead and manage teams to deliver exceptional customer service.
• Build and maintain strategic relationships.
• Engage with stakeholders to implement corporate change.

Skills

Strong leadership skills

Energetic and enthusiastic

Ability to make sound decisions

Collaborative working relationships

Excellent organisational skills

Interpersonal skills

Job description

As part of the Department for Work and Pensions (DWP) Operational Deliveryyou will be at the heart of DWP’s front line operations helping to change peoples lives in our communities from around the 20 million plus customer base.

DWP is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. We help people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service, and our challenge is bigger than ever.

DWP are looking to fill Senior Operational Leader roles within West & South Yorkshire Districts.

These are key roles and we welcome applications from people with strong leadership skills who are energetic and enthusiastic, to deliver exceptional customer service, with quality outcomes for our customers. You will be able to make sound decisions, drive performance, work collaboratively and lead others. A focus on building collaborative working relationships with internal and external stakeholders, partners and organisations to deliver excellent service. Through role modelling positive behaviour and ways of working, you will help DWP continue to be an inclusive place where people can be their best.

Our Senior Operational Leader roles require strong leadership skills in an operational environment. You will monitor and drive performance, lead, coach and empower teams, build and maintain strong strategic relationships and make sound decisions. We value visible leadership, taking a personal lead in engaging with and communicating key messages and implementing corporate change. This is an exciting opportunity for people with excellent organisational and interpersonal skills to work in a fast-paced environment.

Please see the candidate pack for additional information about the job roles; Customer Service Leader, Senior Employer & Partnership Manager, Senior Business Support Manager.

All posts cover multiple offices and therefore will involve extensive travel across each District with occasional travel across West & South Yorkshire Group.

All roles are office based, front facing positions. Hybrid working will not be considered at this time.

Successful candidates will be posted to a specific role and will have the opportunity to express a preference as part of the selection process, although final decisions may come down to business need, and the skills and development needs of candidates.

Standard promotion rules will apply, and successful candidates will be placed on the pay scale and terms and conditions of DWP.

As well as filling current roles, we will be looking to create a reserve list for future posts.

All prospective applicants should fully consider the candidate pack before applying.