Senior Operational Demand Manager - Data, Services & Analytics

UK Civil Service; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A government department in the United Kingdom is seeking a candidate to manage demand management processes. Responsibilities include establishing Service Level Agreements, liaising with customers and DSA teams, and ensuring that services meet customer requirements. The ideal candidate will have strong stakeholder management skills and a commitment to continual service improvement.

Responsibilities

• Managing the Demand Management end to end process.
• Ensuring appropriate Service Level Agreements (SLAs) are established.
• Acting as a conduit between customers and DSA teams.
• Managing regular review of SLAs against performance.
• Responding to new and existing requests through the DSA front door process.
• Understanding schedule of new and inflight demand changes.
• Meeting with customers and effectively managing outcomes.
• Working effectively with stakeholders at all levels.

Job description

Responsibilities

• Managing the Demand Management end to end process, ensuring all demand activities adhere to internal governance frameworks.
• Ensuring appropriate Service Level Agreements (SLAs) that underpin the delivery of this service are established and reflect customer needs.
• Acting as a conduit between customers and DSA teams, capturing and responding to customer requests and queries.
• Managing the regular review of SLAs against performance to ensure that the services being delivered are in line with customer requirements.
• Managing and responding to new and existing requests through the DSA front door process, ensuring you respond to requests and manage the progression through the demand management process, in line with the appropriate SLAs.
• Understanding the schedule of new and inflight demand / changes, having a clear view ensuring demand is assessed, to establish the impact on existing services and responding to customer needs.
• Meeting with customers, effectively managing outcomes ensuring they're documented and shared. Proactively contributing to continual service improvement, undertaking knowledge management activities: identifying, controlling and storing any relevant information.
• Working effectively with stakeholders at all levels both internally and externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.

Disability Confident

As a Disability Confident employer, we can offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, we may limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .