Senior Manager, ServiceNow Solution Architect, Technology & Transformation

Deloitte LLP; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading consulting firm in the UK is looking for a Senior Manager in their ServiceNow team. The role involves designing impactful solutions, managing client relationships, and leading a team in delivering transformational change. Strong expertise in ServiceNow and experience in digital transformation are required. The ideal candidate will possess excellent communication skills and a strategic mindset to foster growth and innovation.

Benefits

Hybrid working policy

Professional development opportunities

Inclusive culture

Qualifications

• Proven experience in ServiceNow architecture.
• Strong understanding of Enterprise Service Management.
• Demonstrated ability to work without clear instruction.

Responsibilities

• Design and architect end-to-end solutions across multiple ServiceNow modules.
• Cultivate and manage client relationships.
• Lead and mentor team members.

Skills

ServiceNow architecture

Client relationship management

Technical communication

Digital transformation

Problem solving

Education

Certified ServiceNow System Administrator

Certified ServiceNow Implementation in 2 or more applications

Tools

ServiceNow

REST/SOAP

Job description

Belfast, Bristol, Edinburgh, Glasgow, London, Manchester

Business Line

Job Type

Permanent / FTC

Date published

18-Nov-2025

21336

Connect to your Industry

At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.

As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network.

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions.

Features of your role include:

Solution Delivery

• Design and architect end to end solutions across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience
• Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape
• Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner
• Engage and participate with client stakeholders from early phases of the program including vision, goal, and objective setting and apply outputs to inform solution design
• Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions
• Define and lead solution design sessions and workshops with clear agendas and goals
• Uphold and drive adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice
• Work with program peers and stakeholders to identify and address implications of target solution architecture including considerations across operationality, maintainability, user experience and business change
• Lead, motivate and collaborate with team members across multiple workstreams and geographies including program leadership, Business analysts, developers, and testing peers
• Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material
• Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction

Accelerate our Business Development

You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base.

• Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients
• Present in oral sales phases and credentialise Deloittes expertise
• Able to lead a team to create Demos, proof of concepts to support in the sales cycle

Foster the growth of our people

• As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways:
• Provide guidance and support to team members across within program delivery and our op unit
• Mentor and coach team members to help them develop their skills and advance their careers.
• Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability
• Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform.
• Understand and contribute to the firm’s commitment to creating a more inclusive environment.
• Develop eminence and collaborate with wider Enterprise Architectural communities

Connect to your skills and professional experience

We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients.

• Depending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM
• Proven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple industries.
• Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric)
• Demonstrated ability to work in a fast paced, challenging, and varied environment
• Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity.
• Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enabler
• Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types
• Demonstrate critical thinking and problem solving and is able to work without clear instruction
• Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients
• Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle.
• Commercial awareness to manage effective client, supplier, and partner relationships.
• Certified ServiceNow System Administrator and Application Developer.
• Certified ServiceNow Implementation (CIS) in 2 or more applications.
• Familiarity with CSDM 5.0
• You must have the possession of security clearance, or ability to receive security clearance
• Not essential but preferred experience, skills, and certifications:
• Certified ServiceNow CMA and/or CTA
• Familiarity with Discovery and Service Mapping approaches
• Familiarity with GenAI/Agentic AI/NowAssist
• Certified in Prince2 and/or Agile disciplines
• Certified in ITIL v3/4 Foundation or higher certifications.
• Demonstrates thought leadership across one or more of our sectors industries.
  • Life Science & Health care (HCLS),
  • Consumer
  • Energy, Resource and Industrial (ER&I) industries
  • Technology, Media, and Telecommunications
  • Financial Services
• Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Enterprise, Technology and Performance

Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors.” -Sophia, Technology & Transformation

Our hybrid working policy

You’ll be based in in one of our UK Offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers