Senior Manager, Global Restaurant Design

McDonald's; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global fast-food chain is seeking a designer to innovate restaurant concepts and enhance customer experience. You will develop design solutions and collaborate with various teams to ensure brand consistency. The ideal candidate has experience in design innovation and excellent communication skills. This role also involves mentoring junior designers and contributing to team performance.

Qualifications

• Experience in developing design concepts for customer-facing spaces.
• Strong ability to collaborate with various stakeholders.
• Proficiency in producing technical design specifications.

Responsibilities

• Develop and innovate design concepts to align with brand goals.
• Plan and optimize space usage for customer flow.
• Collaborate with internal and external stakeholders to execute design projects.

Skills

Design innovation

Project management

Collaboration

Technical specification

Mentoring

Job description

This role involves all customer-facing areas and brand extensions, and the scope can include interior/terrace decors, crew facilities, brand extensions, family & play, acoustics, lighting, optimizing initial investment and efficiency of operation, all while ensuring solutions stay true to brand & allow markets sufficient license to address local constraints/conditions. You will work closely with relevant external SME (i.e., lighting, acoustics, play, digital, sustainability) and the restaurant Model Team to deliver a holistic restaurant experience. Note: Architecture (layouts/configurations, BOH, façade design & exterior signage) rests with the Restaurant Model Team

Key Responsibilities

• Develop and innovate design concepts that align with the brand's vision and customer experience goals, including concept development and production of design intent assets.

• Plan and optimize the use of space to enhance customer & crew flow and experience.

• Select materials, décor, and fixtures, including technical details and specifications.

• Choose appropriate materials that align with the design and functional requirements.

• Produce 3D models to support conceptual design work.

• Lead the technical aspects of product design with the ability to connect visual storytelling with manufacturing logic, translated into efficient prototyping

• Consult the team on the development of solutions, fixtures, and fittings with a focus on durability, engineering constraints, ergonomics, and cost.

• Support design reviews, supplier workshops, and mock-ups to ensure buildability.

• Continuously refine and improve design concepts based on feedback and new insights.

• Collaborate with internal and external stakeholders: Brand, Insights, RSG, Product, GFM + suppliers, external partners, to develop and execute design projects.

• Ensure all design work adheres to established standards and guidelines.

• Establish briefs capturing the requirements for the new global restaurant design solutions.

• Perform supplier/consultant identification & development.

• Pursue prototyping of components/materials & refinements of pilots in market 0/1 to test design solutions and refine as needed to facilitate effective scaling globally.

• Adapt or enhance quality or value in existing methods; make them better as part of day-to-day activities.

• Contribute to supporting Missions led by other groups as relevant, integrating their needs into the restaurant aesthetic/experiential design.

• Mentor junior designers and provide design critiques to elevate team output

• Collaborate with & support the Integration Team on: -

• Establishment of approvals for any products/solutions required by the aesthetic/experiential design that need to be integrated into GRS (e.g. lockers).

• Inquiries from Segment (high-profile locations/those demanding unique solutions, concept localization)

• Design of Brand Flagship locations

• Engineering etc., solutions/standards to facilitate procurement by Global Strategic Sourcing Services (GSSS).

• On ‘seeding’ new experience designs in Segments

• Transfer knowledge to the design activation team to allow them to create guidelines and training materials for global scaling.

• Contribute to supporting the development of talent across various Markets, and Global and Segment teams to help develop a pool of strong restaurant design and/or development professionals.

• Influence without the direct exercise of command; persuasion is required to effect change.

• Demonstrate strong communication skills, enabling you to engage with individuals who may hold different perspectives but share a common interest, primarily motivated by a shared goal of finding a resolution.

• Play an active role in contributing to the performance of the Team.

Requsition ID: REF9507R_744000085561735