Senior Manager, Customer Success — Growth & Retention

Dataiku; City of Westminster; On-site; GBP 75,000 - 90,000; Full time

Job summary

A leading AI platform company in the UK is seeking a Senior Manager, Customer Success to lead a high-performing team of Customer Success Managers. The role focuses on maximizing customer outcomes and driving retention and expansion rates. The ideal candidate will have 3-5 years of management experience in customer success, possess strong leadership skills, and be data-driven. This is an opportunity to shape customer success strategies in a growing tech environment.

Qualifications

• 3-5 years of management or team lead experience, preferably in customer success.
• Strong knowledge of data science project lifecycle.
• Experience in hiring and developing teams.

Responsibilities

• Recruit, coach, and inspire a high-performing team of Customer Success professionals.
• Manage the business and team to achieve performance targets.
• Accurately forecast retention and expansion trajectories.

Skills

Team leadership

Data-driven decision making

Coaching and mentoring

Collaboration

Forecasting

Education

Bachelor's degree

Job description

A leading AI platform company in the UK is seeking a Senior Manager, Customer Success to lead a high-performing team of Customer Success Managers. The role focuses on maximizing customer outcomes and driving retention and expansion rates. The ideal candidate will have 3-5 years of management experience in customer success, possess strong leadership skills, and be data-driven. This is an opportunity to shape customer success strategies in a growing tech environment.