Senior Licensing Officer - EE05425

Walsall Council; Brownhills; Hybrid; GBP 36,000 - 41,000; Full time

Job summary

An opportunity for a Senior Licensing Officer within local government. This role involves overseeing licensing operations, managing a team, and ensuring compliance with regulations. Ideal candidates will have relevant qualifications and experience, emphasizing excellent communication and customer service skills.

Benefits

Flexible working arrangements

31 days paid annual leave

Pension scheme

Employee Assistance Programme

Generous sickness cover

Qualifications

• In-depth knowledge of licensing subject areas.
• Good educational qualifications (GCSE or equivalent).
• Experience in the licensing field or relevant certifications.

Responsibilities

• Assist in delivering the Licensing service in line with policies.
• Manage and co-ordinate Licensing Officers.
• Investigate offences and ensure compliance within legislation.

Skills

Communication

Problem-solving

Customer service

Education

Good general education including English and Maths to GCSE or equivalent

Licensing certificates or substantial experience

Job description

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Senior Licensing Officer - Ref: EE05425

Grade: G8 Salary Range: £36,124 - £40,476 per annum (Pay Award Pending)

The post holder will be required to undertake duties outside normal working hours, including at short notice and may agree with their manager in advance a varied work pattern for a particular planned out of hours operation and duties.

The post holder must meet the mobility requirements of the post (day to day use of a suitable motor vehicle including for out of hours work).

• Under the general direction of the Team Leader, assist in the delivery of the Licensing service, in line with current corporate, national and regional policies and priorities.
• Under the direction of the Licensing Team Leader to co-ordinate, manage and assist Licensing Officers in the provision of the Licensing Service.
• Allocate work, identify and prioritise high risk cases, develop projects to tackle issues within scope of the service and positively contribute to partnership working to ensure resources are deployed to best effect to achieve appropriate impacts and outcomes for residents, businesses and visitors to Walsall.
• Produce statistical information and reports on finance and licensing activities as may be required.
• To provide excellent customer service at all times including overseeing the issuing of licences, registrations, permissions and permits in an accurate and timely fashion, dealing with initial contact with customers and to give advice and information and cover the duty officer role as necessary.
• Undertake the investigation of offences and other incidents of non-compliance with legislation within the scope of the service in line with policies procedures, service standards and statutory requirements.
• Write, review and consult on committee reports for matters in scope of the service, attend and present these reports to Licensing and Safety Committee and its sub committees and assist with any appeals to a court of summary jurisdiction where necessary.
• To undertake mediation meetings between applicants, agents, members of the public and licence holders.

You Will need:

• Good general education including English and Maths to GCSE or equivalent (level 2 on the national qualifications framework)
• Licensing certificates to show in-depth knowledge of subject area or number of years in service to prove substantial experience. Inclusive of BIAAB Level 2 for licensing practitioners (Alcohol and Gambling) or equivalent.

What we can do for you

• Agile working allowing a mix of home and office working
• Flexible working arrangements
• 31 days paid annual leave plus bank holidays and flexing leave (max 3 days per quarter).
• Pension scheme
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Generous sickness cover

Closing date for applications: Sunday 24 th August 2025

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them . Please see our Information for Applicants leaflet for further information.

This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas.

For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).