Senior Learning Administrator

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; On-site; GBP 24,000 - 27,000; Part time

Job summary

A regional healthcare provider in Carlisle is seeking a part-time Senior Learning Administrator to support the Practice Development Team. The candidate will manage information processes, respond to queries, and assist with training logistics. Ideal applicants should have GCSEs and relevant NVQ qualifications, along with strong communication and organizational skills. This role offers a salary ranging from £24,937 to £26,598 per annum pro rata.

Benefits

27-day holiday scheme rising to 33 after 10 years

Access to NHS discounts

Employee Assistance Programme

Qualifications

• Ability to produce high-quality accurate work and prioritize tasks.
• Experience in managing enquiries and supporting team members.
• Knowledge of administrative procedures and office skills.

Responsibilities

• Respond to telephone and email queries from clinical staff.
• Maintain management of information within databases.
• Provide administrative support and report generation.

Skills

Communication skills

Organizational skills

Time Management

Teamwork

Data entry

Education

GCSE Level

NVQ Level III in Business Administration/Customer Service

RSA Level 2 or equivalent

Tools

Word

Excel

Databases

Job description

Senior Learning Administrator

Closing date: 02 October 2025

Band 3 Senior Learning Administrator, 22.5 hours per week

An exciting opportunity has arisen for a part-time Senior Learning Administrator to join a small administration team within the award-winning Practice Development Team. The Practice Development Team consists of Practice Development Leads for clinical skills, apprenticeships, preceptorship and Practice Education Facilitators. This role will involve providing clerical support to the Practice Development Team.

The Practice Development Team supports staff in developing essential skills required in practice and supporting high-quality clinical placements for pre-registration students and apprentices.

As Senior Learning Administrator supporting the team, your role will involve responding to telephone and email queries with clinical staff and universities, ordering stationery, data inputting and spreadsheets, and compiling data to support the Project Coordinator.

The ideal candidate will be educated to GCSE Level and have an NVQ Level III in Business Administration/Customer Service or equivalent portfolio of experience. They will be able to produce high-quality accurate work, prioritise work to meet deadlines, use own initiative, and have excellent communication and organisational skills. They will have a calm and professional manner and possess excellent customer service skills.

Working hours will be Monday to Friday, office hours.

Main duties of the job

• Maintain effective processes for the management of information within the databases.
• Manage enquiries from staff (face to face, email, phone) around suitable training activities
• Manage course bookings from staff and ensure records are updated accurately
• Provide day to day management and support to team members and deal with complex issues as required
• Support engagement with training by working proactively to issue reminders, following up DNAs and targeting staff who are required to attend
• Provide a full secretariat service to meetings e.g. agendas, minutes, action plans
• Provide support to staff to engage with accessing appropriate courses
• Contribute to the ongoing development of the processes/procedures within the administrative function to ensure efficient and effective service provision
• Ensure there is the provision of up to date information on training activities for staff e.g. intranet content
• Carry out routine office procedures e.g. post, photocopying, scanning, saving documents
• Provide an administrative service to staff within the team e.g. preparing course packs, photocopying materials, preparing registers
• Collate and analyse evaluation data and provide information to relevant team members
• Deal with procurement processes e.g. purchase orders, invoices

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or with strict firewall settings please ensure the following:

• Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

• Youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• The multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Unlock Tel: [phone], email [e-mail] or complete the online form on the Unlock website

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

• Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
• Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

• A lease car may be available for this position; further details will be provided upon appointment if applicable.
• 27-day holiday scheme rising to 33 after 10 years
• Access to NHS discounts with retailers and leisure companies
• EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Person Specification

Qualifications

• Educated to GCSE Level
• NVQ Level III in Business Administration/Customer Service or equivalent portfolio of experience
• RSA Level 2, ECDL or equivalent

Knowledge & Experience

• Knowledge of administrative procedures
• General administration and office skills experience
• Data entry and retrieval using databases
• Experience and knowledge of ESR/OLM
• NHS experience
• Experience and knowledge of Word and Excel

Skills and Aptitudes

• Experience of collating, analysing and presenting information
• Verbal and written communication skills
• Ability to work flexibly to meet demands of the role
• Time Management skills and ability to prioritise work and use initiative
• Knowledge of general office equipment
• Willingness to learn/adapt working practices to support ongoing improvements within the service
• Ability to work well as part of a team
• Setting up IT equipment

Personal Circumstances

• Full clean driving license and access to own vehicle and willingness to work across sites as required

Other requirements

• Promote equality and value diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust

£24,937 to £26,598 a year per annum pro rata