Senior Leader, Learner Experience & Delivery Excellence

peopleworth; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A forward-thinking education firm in Manchester is seeking a Senior Delivery Operations Leader to oversee end-to-end programme delivery across multiple education initiatives. The ideal candidate will possess strong leadership skills, a customer success mindset, and proven experience managing delivery operations at scale. This role offers an opportunity to excel in a fast-paced environment prioritizing high-quality learner interactions and operational excellence.

Benefits

Collaborative performance culture

Opportunities for growth

Exposure to innovative education models

Qualifications

• Experience leading multi-programme delivery operations effectively.
• Strong background in delivery operations or learner operations leadership.
• Proven ability to lead teams using data-driven metrics.

Responsibilities

• Lead end to end delivery operations.
• Manage learner experience and success metrics.
• Develop and refine operating models for scalable delivery.
• Coordinate cross-functional work with various teams.
• Implement continuous improvement cycles using data.

Skills

Leadership in multi-programme delivery

Customer success expertise

Metrics-driven performance management

Operational tooling and workflow systems

Strong analytical skills

Stakeholder management

Job description

A forward-thinking education firm in Manchester is seeking a Senior Delivery Operations Leader to oversee end-to-end programme delivery across multiple education initiatives. The ideal candidate will possess strong leadership skills, a customer success mindset, and proven experience managing delivery operations at scale. This role offers an opportunity to excel in a fast-paced environment prioritizing high-quality learner interactions and operational excellence.