Senior IT Technician — Lead IT Support for Schools

eTeach UK Limited; North Weston; On-site; GBP 32,000 - 35,000; Full time

Job summary

An educational technology provider is seeking a dedicated Senior IT Technician to join their fast-paced team in North Weston, UK. The role involves supporting IT development and leading the operational management of the IT Support Team. Successful candidates will have strong customer service skills and experience in 2nd/3rd line IT support. This full-time position offers a competitive salary and excellent benefits, including a contributory pension scheme and employee discounts.

Benefits

Contributory pension scheme

Employee assistance program

Discounts on shopping

Cycle to work scheme

On-site parking

Qualifications

• Experience in IT support, preferably within an educational environment.
• Ability to lead and manage IT support teams.
• Strong communication skills to interact with staff and students.

Responsibilities

• Support the development of IT within the Trust.
• Lead continuous improvements to Operational Helpdesk management.
• Provide elevated IT support for employees, students, and parents.

Skills

Customer service skills

2nd/3rd line IT support

Problem-solving

Job description

An educational technology provider is seeking a dedicated Senior IT Technician to join their fast-paced team in North Weston, UK. The role involves supporting IT development and leading the operational management of the IT Support Team. Successful candidates will have strong customer service skills and experience in 2nd/3rd line IT support. This full-time position offers a competitive salary and excellent benefits, including a contributory pension scheme and employee discounts.