Senior IT Support Engineer – Windows/Mac & Office 365

ATG Europe; Harwell; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology firm is seeking a Senior IT Support Technician in Harwell, UK. This role involves providing 1st and 2nd level call resolution for a range of devices including Windows and Mac OS systems. Qualified candidates should have extensive experience in IT support, a degree in IT, and a proactive approach to user service. The position requires teamwork leadership and must be performed in English. The firm promotes diversity and is an equal opportunity employer.

Qualifications

• At least 8 years of relevant work experience.
• Work experience in an international environment is considered an advantage.
• Candidates must be eligible to work in the UK.
• Fluency in English, both spoken and written.

Responsibilities

• 1st and 2nd level call resolution for various devices.
• Evaluate, categorize and log user requests and problems.
• Maintain, update and integrate Knowledge Base DB.

Skills

Proficient with Microsoft Office365

Proactive and customer-focused mind-set

Experience leading a team

Education

Vocational training in Information Technology

Bachelor’s Degree in Information Technology

Job description

A leading technology firm is seeking a Senior IT Support Technician in Harwell, UK. This role involves providing 1st and 2nd level call resolution for a range of devices including Windows and Mac OS systems. Qualified candidates should have extensive experience in IT support, a degree in IT, and a proactive approach to user service. The position requires teamwork leadership and must be performed in English. The firm promotes diversity and is an equal opportunity employer.