Senior IT Support Engineer

Employmint; Dungannon; On-site; GBP 35,000 - 42,000; Full time

Job summary

A fast-growing IT services provider in Dungannon seeks an experienced Systems Administrator to lead projects and manage technical issues. Ideal candidates have over 5 years in a similar role, strong expertise in Microsoft 365, and proficiency with scripting. The position offers a competitive salary between £35k-£42k, private healthcare, and a supportive work environment with occasional travel to client sites across Northern Ireland and Ireland.

Benefits

Private healthcare

Onsite free parking

Qualifications

• 5+ years' experience as a systems administrator, engineer, or architect.
• Hands-on expertise with Microsoft 365, Azure, and Active Directory.
• Proficiency with scripting for automation.

Responsibilities

• Lead and manage IT projects as a senior escalation point.
• Administer and troubleshoot remote monitoring and automation tools.
• Develop scripts for enhancing monitoring and reporting.

Skills

Systems administration

Technical issue resolution

Microsoft 365

Windows Server

Scripting (PowerShell, VBScript)

Networking principles

Education

Relevant certifications (CompTIA, Microsoft)

Tools

VMware

Hyper-V

Active Directory

Azure

Job description

Join a fast-growing IT services provider supporting clients across NI, the UK & Ireland.

Key Responsibilities

• Lead and manage IT projects, act as the senior escalation point for complex technical issues across IT platforms
• Administer, manage, and troubleshoot remote monitoring, automation, and service management tools.
• Develop and implement scripts and automation to enhance monitoring patching, and reporting.
• Provide advanced remote and on-site support, ensuring SLAs are consistently met.
• Administer Microsoft 365 tenants, Active Directory, Azure, Intune, and Endpoint Compliance.
• Configure and support virtualisation environments (VMware & Hyper‑V), including performance tuning.
• Support and troubleshoot networks: firewalls, routers, Cisco switches, DNS/DHCP.
• Review Defender logs and SOC alerts, elevate and resolve security incidents, and collaborate with managed SOC providers.
• Maintain technical documentation, processes, and standard operating procedures.

The Person

• 5+ years' experience as a systems administrator, engineer, or architect, ideally within an MSP environment.
• Strong experience in desktop support, server maintenance, and endpoint management.
• Hands‑on expertise with Microsoft 365, Azure, Entra ID, SharePoint, Intune, and Endpoint Compliance.
• In-depth knowledge of Active Directory (client & server), Windows Server, and networking principles.
• Proficiency with scripting (PowerShell, VBScript, or similar) for automation.
• Familiarity with backup solutions, cybersecurity tools, and IT management integrations.
• Experience with virtualisation technologies (VMware & Hyper‑V).
• UK Driving Licence and access to own vehicle.
• Relevant certifications (CompTIA, Microsoft, or platform‑specific) are a plus.
• Flexibility to travel to client sites as required.
• Relevant certifications are desirable.

Package

Competitive salary (£35k‑£42k), Private healthcare and onsite free parking, Supportive and collaborative team environment. Based on site in Dungannon with occasional travel to clients across Northern Ireland and Ireland.

Call Judith at Employmint to discuss further or apply now