Senior IS Analyst - Field Systems Support

Booker Group; Eccles; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading field service provider is looking for a motivated Senior IS Analyst to join their Branch Systems Field Support team. In this field-based role, you will manage projects, support various centres, and mentor colleagues. The ideal candidate will have solid technology skills and a proactive approach to improving customer satisfaction. Frequent travel is required, and you'll ensure operations run smoothly outside of office hours.

Qualifications

• Good understanding of technology systems.
• Knowledge of networking connectivity.
• Ability to troubleshoot and repair technical equipment.

Responsibilities

• Manage the Business Centre Asset system.
• Generate management information reporting.
• Lead direct reports and conduct performance reviews.

Skills

Problem solving

Customer service

Mentoring

Service management

Troubleshooting

Tools

EPOS Systems

RF Devices

Mobile handheld devices

Job description

Overview

We’re on the lookout for a talented and motivated Senior IS Analyst to join our Branch Systems Field Support team at Booker.

If you’re great with technology, love solving problems, and take pride in delivering top-notch customer service, this could be the role for you.

In this job, you’ll take the lead on projects and provide support across our Business Centres, Distribution Centres, and Support Centres. Your work will directly help us improve customer satisfaction and boost cash profit. You’ll also be a key escalation point for the Field Service team and wider IT department, so being calm under pressure is a must.

We’re after someone proactive who’s always thinking about how to make things better. You’ll also mentor and support colleagues, sharing your knowledge to help the whole team grow.

Please note, this is a field-based role so frequent travel will be required. From time to time, you’ll be part of our out-of-hours telephone support rota, making sure the business runs smoothly even outside normal office hours.

Responsibilities

• Manage the Business Centre Asset system administration.
• Adhere to system KPIs.
• Generate management information reporting.
• Manage Support/ServiceDesk updates.
• Support delivery of the Branch/Field Systems roadmap.
• Deputise in the absence of the IS Manager as required.
• Lead any direct reports and conduct regular 121's and performance reviews.

Qualifications

• Good understanding of working with Technology such as EPOS Systems, RF Devices, printers, thin clients and mobile handheld devices
• Knowledge of networking connectivity
• Knowledge of wholesale industry business processes.
• Service management skills.
• Consistent delivery of results.
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to run and terminate network cabling (or desire and willingness to learn)