Senior General Manager - Bar & Restaurant Operation

COREcruitment; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality recruitment firm is seeking a Senior General Manager for a high-profile operation at Heathrow Airport. This role involves leading a large team, ensuring operational excellence, and driving commercial performance in a fast-paced environment. The ideal candidate will have experience managing high-volume venues and a strong passion for hospitality. Flexibility in working hours is essential due to the nature of airport operations.

Qualifications

• Experience running large, branded, high-volume venues.
• Proven track record leading teams of over 100 in high-pressure environments.
• Comfortable handling significant commercial decisions and targets.

Responsibilities

• Lead and develop a large team focused on operational excellence.
• Manage costs and make strategic decisions to drive revenue.
• Ensure a flawless guest experience during peak times.

Skills

Team leadership

Financial acumen

Customer service excellence

Decisiveness

Ability to work in high-pressure environments

Job description

The Opportunity

This is a huge role – one of the busiest, most high-profile operations in the airport. Turning over £16 million+ annually, with a team of around 120, it’s a flagship site that needs a Senior GM who can keep standards sky-high while driving serious commercial performance. Heathrow is unique – high pressure, fast pace, and non-stop – but the rewards and progression are just as big.

The Role

• Lead and develop a large team across a 60/40 wet-to-dry split
• Keep operations tight, service consistent, and the guest experience flawless, even at peak footfall.
• Drive revenue, manage costs, and make smart commercial decisions that keep this site at the top.
• You’ll be hands-on, visible, and setting the pace.
• Heathrow runs differently: early mornings, late finishes, and every day is different. This isn’t a desk job – you’ll be on the floor, in the thick of it.

The Person

• Experience running large, branded, high-volume venues (bars, pubs, or restaurants).
• Proven track record leading teams of 100+ in high-pressure, high-footfall environments.
• Commercially sharp and financially astute – comfortable handling big numbers and big targets.
• Strong people manager – able to delegate, empower, and motivate.
• Passionate about hospitality – thrives on creating a brilliant guest experience.
• Decisive, ambitious, and ready to step up into bigger roles within the group (regional opportunities available).
• Must be able to pass Heathrow’s 5-year security checks (including overseas residency if applicable).
• Comfortable with the unique working patterns that come with an airport operation.

For more information, please contact [e-mail] or click apply