Senior Front of House Receptionist - Private healthcare clinic

Office Angels; City Of London; On-site; GBP 30,000 - 34,000; Full time

Job summary

A healthcare clinic in London is seeking a Senior Front of House Receptionist to provide exceptional patient care. The role involves managing reception, welcoming patients, and overseeing administrative support. Candidates should have significant experience in a similar role, excellent communication skills, and proficiency in IT systems. Join a dynamic team to enhance the patient experience and contribute to a supportive environment.

Qualifications

• Significant experience as a Senior Receptionist or in a similar front-of-house position.
• Strong organizational and problem-solving skills.
• Excellent communication skills to handle sensitive situations.

Responsibilities

• Take ownership of the reception area, ensuring professionalism.
• Manage patient arrivals and maintain a positive atmosphere.
• Coordinate daily schedules and assist clinicians.

Skills

Organizational skills

Communication skills

Problem-solving skills

IT proficiency

Tools

G-Suite

Patient record systems

Job description

Overview

Job Advertisement: Senior Front of House Receptionist
Location: W1G
Contract Type: Permanent, Full-time
Salary: £30,000 - £34,000
Working Hours: Monday to Friday, 8:30am - 5:30pm; occasional Saturday

Are you a confident and highly organized individual with a passion for providing exceptional patient care? If so, we want you to join our dynamic team as a Senior Front of House Receptionist!

At our client's private healthcare clinic, we pride ourselves on fostering a supportive and collaborative environment. This is an exciting opportunity to play a pivotal role in ensuring that every patient and visitor receives a warm welcome and a seamless experience from the moment they arrive.

What You'll Do

As our Senior Front of House Receptionist, you will:

Lead with Excellence

• Take ownership of the reception area, ensuring it is a professional and welcoming environment at all times.
• Manage patient arrivals and waiting areas, maintaining a positive and calm atmosphere.
• Serve as the first point of escalation for any reception or patient issues, resolving them promptly and professionally.
• Coordinate daily schedules, communicating proactively with clinicians and the administrative team for smooth operations.

Deliver Outstanding Patient Support

• Warmly welcome patients, visitors, and clinicians with a friendly smile.
• Provide information and assistance to patients while maintaining confidentiality.
• Support billing processes and handle payments as needed.
• Encourage patient feedback to continuously improve our service delivery.

Provide Administrative & Medical Secretary Support

• Manage phone calls and inboxes, ensuring timely responses.
• Assist with diary management and correspondence for clinicians.
• Maintain clinical documentation and manage repeat prescription requests.

Ensure Health & Safety Standards

• Conduct regular checks for cleanliness and safety in the reception area.
• Support fire safety procedures and escalate any maintenance issues as needed.

What We're Looking For

To succeed in this role, you should have:

• Significant experience as a Senior Receptionist or in a similar front-of-house position, ideally in healthcare or a professional services setting.
• Strong organizational and problem-solving skills with a keen ability to take ownership of tasks.
• Excellent communication skills to handle sensitive situations with professionalism and care.
• Proficiency in IT systems, including G-Suite (Docs, Sheets, Gmail, Calendar) and ideally patient record systems (e.g., Carebit).
• A friendly, professional manner with a commitment to delivering excellent patient care and confidentiality.

Join us in making a difference! If you are enthusiastic about providing top-notch service and want to be part of a dedicated team, we would love to hear from you.

Apply Now!
We look forward to welcoming you to our vibrant team!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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