Senior Field Service Engineer

Hitachi Vantara Corporation; Birmingham; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A global power solutions company seeks a Senior Field Service Engineer to enhance the power grid technology. This role requires extensive travel across the UK to ensure service excellence for customers, including providing technical support and fault-finding for complex systems. Ideal candidates will have proven industry experience, strong knowledge of electrical systems, and relevant engineering qualifications.

Benefits

Inclusive Work Environment

Career Growth

Work-Life Balance

Competitive Benefits

Qualifications

• Proven experience in the industry with a desire to experience nationwide site work.
• Customer-focused and fluent in spoken and written English.
• Knowledge of SCADA / RTU's / Electrical protection.

Responsibilities

• Maintain the reporting and record system for customer problems.
• Provide technical support to customers and colleagues.
• Fault-finding complex systems.

Skills

Proven experience in the industry

Knowledge of SCADA / RTU’s / Electrical protection

Fluent in spoken and written English

Education

HNC/HND in an Engineering discipline

Job description

Description

Hitachi Energy has an exciting opportunity to join the Grid Automation Team as a Senior Field Service Engineer. This role involves contributing to the advancement of power grid technology, impacting the world of power grids positively.

The position entails traveling to various sites across the United Kingdom to engage with customers, ensuring the maintenance or surpassing of their service expectations. As part of the role, you will be on an 'on-call Rota' to deliver emergency call-out services to existing customers, fostering a dynamic environment within a supportive engineering team committed to offering innovative solutions to our valued customers.

This opportunity offers flexible working from sites across England and our Stone (Staffordshire) office.

Unfortunately, no Visa sponsorship is on offer for this position

How you\'ll make an impact:

• Maintain the reporting and record system for customer problems, maintenance, and fixes.
• Provide technical support to both customers and colleagues in evaluating technical requirements and answering associated technical queries.
• Fault-finding complex systems.
• Assist Sales & Tendering in imparting customer- and site-specific experience and knowledge.
• Preparation of technical & test specifications, test reports.
• Ensure compliance with Quality Management System, Safety Procedures, and Accountancy Policies.
• Help to maintain customer spares and customer standby systems.
• Preparation of method statements and risk assessments for on-site work activities.
• Ensure conformity to the Hitachi Energy Electrical Safety Management System.
• Understand the environmental risks associated with the business unit.

Your background:

• Proven experience in the industry with a desire to experience nationwide site work
• Knowledge of SCADA / RTU’s / Electrical protection / Critical Telecommunications solutions.
• Working Knowledge of communication networks.
• Working knowledge of IEC61850.
• Customer-focused and fluent in spoken and written English
• HNC/HND in an Engineering discipline

What We Offer

• Inclusive Work Environment: We foster a diverse and inclusive workplace where everyone feels valued and respected.
• Career Growth: Enjoy excellent career opportunities in a global company that supports your professional development.
• Supportive Team: Be part of a team with inspiring colleagues who collaborate and support each other.
• Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements.
• Competitive Benefits: Receive a competitive salary and pension plan.

More about us

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join Hitachi and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. With Hitachi Energy\'s complementary strengths, we plan to form a new and stronger global leader in the power sector. Hitachi Energy will have more than 230 years of combined heritage and experience. Join us on this exciting journey.

Talent Partner, Dianne Cooper – [e-mail] will answer your questions on the position.

Accommodations

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.