Senior Experience Delivery Manager

Dyson; Chippenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is looking for a Senior Experience Delivery Manager to lead digital projects and manage cross-functional teams in Chippenham. You will gather requirements, prioritize projects, and oversee production to ensure timely delivery of high-quality digital assets. Ideal candidates should have experience in driving asset production, managing stakeholders, and using tools like Jira and Confluence. Join a vibrant culture focused on collaboration and creativity.

Benefits

Comprehensive package of Financial, Lifestyle, and Health Benefits

Qualifications

• A proven record of driving digital asset production across multiple projects.
• Experience with content management systems and project tools.
• Skill in leading cross‑functional teams and managing diverse stakeholders.

Responsibilities

• Gather requirements to ensure briefs are accurate.
• Plan and prioritize project backlogs and manage change processes.
• Provide clear and regular project updates to stakeholders.

Skills

Driving digital asset production

Experience with content management systems

Leading cross-functional teams

Managing diverse stakeholders

Strong planning and management

Tools

Jira

Confluence

Job description

About us

At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement.

Our Digital Delivery team brings Dyson technology to life. We create imagery, films, content, experiences, and services that explain our machines, their benefits, and the real problems they solve for our Owners. We build assets and journeys so Owners can choose, purchase, learn about, and solve issues with their machines—all with ease and confidence.

About the role

As our Senior Experience Delivery Manager, you will be a central part of the Digital Delivery leadership team, reporting to the Global Senior Delivery Manager. You will own and manage digital projects through a dedicated cross‑functional Squad, lead strategic initiatives, and guide new ways of working across the team. You will act as a key contact for stakeholders across the business and help set the direction for our future delivery standards.

You will:

• Gather requirements: Ensure briefs are accurate, actionable, and aligned to team needs. Support teams in shaping more effective briefs when needed.
• Plan and prioritise: Maintain project backlogs, contribute to forecasting and capacity planning, and manage change processes.
• Communicate and report: Provide clear and regular project updates, risks, and recommendations to the Experience Delivery Lead, Head of Digital Delivery, and cross‑functional teams.
• Oversee production: Ensure projects meet process standards; drive production teams to deliver to brief and deadline; support continuous improvement, and champion best practice in digital systems and documentation. Provide training on production tools when required.
• Manage stakeholders and suppliers: Set clear expectations, tailor communications for creative, technical, and leadership audiences, and manage supplier relationships, quotes, and retainers.
• Facilitate collaboration: Lead daily and weekly Squad meetings, ensuring productive sessions and clear, actionable outcomes.
• Deliver campaigns: Oversee the delivery of digital assets—including web pages, third‑party retail assets, and eCRM—at pace and scale.
• Lead strategically: Contribute to digital delivery strategy, roll out new processes, and help raise standards across the function.

About you

You will bring:

• A proven record of driving digital asset production across multiple projects
• Experience with content management systems and project tools such as Jira and Confluence
• Skill in leading cross‑functional teams and managing diverse stakeholders
• Strong planning and management of high volumes of digital asset demand and briefs
• Experience working with third parties, including negotiating and interrogating design briefs

Bonus if you bring

• Line management experience
• Experience managing a digital or design studio
• Experience working closely with technical teams
• Knowledge of Agile ways of working, including Scrum

Reward

At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.

Working policy

At Dyson, our vibrant campus culture is built on in‑person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation, but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.