Senior Enterprise CSM - AI-Powered SaaS Growth & Retention

Grey Matter Recruitment; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading AI-powered SaaS company in London is looking for a trusted advisor to drive platform adoption and retention strategies for enterprise clients. You will collaborate with Product and Sales teams to deliver tailored success plans that enhance business impact. Ideal candidates will have extensive experience in customer success or account management roles within similar platforms. This position offers an opportunity to work with a high-growth team focused on transforming customer data usage.

Qualifications

• Extensive experience in customer success management or account management roles.
• Proven track record in driving platform adoption and customer satisfaction.
• Experience in using customer data platforms or similar technology.

Responsibilities

• Drive adoption and retention strategies for enterprise accounts.
• Collaborate with cross-functional teams to create impact-driven success plans.
• Align stakeholders and facilitate strategic discussions based on customer feedback.

Skills

Enterprise-level customer-facing roles

MarTech / CDP / ESP / CRM experience

Adoption and retention strategies

Job description

A leading AI-powered SaaS company in London is looking for a trusted advisor to drive platform adoption and retention strategies for enterprise clients. You will collaborate with Product and Sales teams to deliver tailored success plans that enhance business impact. Ideal candidates will have extensive experience in customer success or account management roles within similar platforms. This position offers an opportunity to work with a high-growth team focused on transforming customer data usage.