Senior Digital Product Lead - Customer Experience

Northern; Leeds; Hybrid; GBP 59,000 - 73,000; Full time

Job summary

A prominent transport organization based in the UK is seeking a Strategic Customer Product Lead to define the digital product strategy. In this senior leadership role, you'll manage a team to enhance customer digital experiences, overseeing the development of all customer-facing platforms. Ideal candidates will have a solid digital expertise and proven leadership experience, complemented by an ability to guide data-driven strategies and foster innovation. Great perks include unlimited free travel and generous pension contributions.

Benefits

Unlimited free travel

Generous pension scheme

Enhanced family benefits

Cycle to work scheme

Electric car scheme

Exclusive discounts

Holiday purchase scheme

Employee assistance programme

Training and career development

Recognition awards

Qualifications

• Experience leading digital product strategy and delivery.
• Strong understanding of digital ecosystems including CRM and e-commerce.
• Ability to manage significant budgets and cross-functional teams.

Responsibilities

• Shape and lead the digital customer product strategy.
• Manage a team of around 9 colleagues to deliver digital experiences.
• Drive innovation across digital channels to enhance customer experience.

Skills

Digital product strategy

Leadership

Data-driven decision-making

Supplier management

Continuous process improvement

Tools

Salesforce

Job description

A prominent transport organization based in the UK is seeking a Strategic Customer Product Lead to define the digital product strategy. In this senior leadership role, you'll manage a team to enhance customer digital experiences, overseeing the development of all customer-facing platforms. Ideal candidates will have a solid digital expertise and proven leadership experience, complemented by an ability to guide data-driven strategies and foster innovation. Great perks include unlimited free travel and generous pension contributions.