Senior Digital Business Analyst – Retail eCommerce

Revoco; Remote; GBP 60,000 - 80,000; Full time

Job summary

A digital transformation agency in the UK is seeking a Senior Digital Business Analyst with extensive experience in Retail and eCommerce. You'll manage a digital backlog and collaborate with various business and technology teams to enhance online sales and customer experience. This hands-on role requires effective stakeholder engagement and the ability to thrive in a dynamic environment. The position offers the flexibility of remote work with occasional office presence.

Qualifications

• Strong background as a Business Analyst within Retail and eCommerce.
• Direct experience supporting online and digital channels.
• Experience working at scale, ideally in European or global environments.

Responsibilities

• Own and drive a large digital and technology backlog.
• Improve website performance and eCommerce flows.
• Capture and document requirements and acceptance criteria.

Skills

Retail & eCommerce experience

Business process mapping

Stakeholder engagement

Comfortable with ambiguity

Job description

🛒 Senior Digital Business Analyst – Retail eCommerce

Contract (Outside IR35), 6 months, UK ONLY (Remote with occasional monthly office visit)

Retail & eCommerce experience is essential for this role - We are only initially considering candidates with proven experience in this sector.

We’re looking for a Senior Digital Business Analyst to join a fast-moving digital transformation team, working across business and technology teams to help shape, prioritise, and deliver a significant programme of digital change.

This is a hands‑on role suited to a BA who is comfortable with ambiguity, confident engaging senior stakeholders, and equally at home working with engineers, product, and UX teams.

🔍 The Role

You’ll be collaborating across business and IT teams, owning and driving a large digital and technology backlog focused on improving online sales and customer experience.

Key responsibilities include :

• Triage, grooming, prioritisation, and delivery of website and technology initiatives
• Working closely with the Business, Tech, Product, UX, Engineering, CRM, Promotions, and Marketing Analytics and more
• Improving website performance, eCommerce flows, and digital customer journeys
• Capturing and documenting requirements, acceptance criteria, and delivery handovers
• Ensuring traditional old operating models are effectively translated into the digital experience
• Supporting a clearly defined roadmap while managing competing priorities

✅ What We’re Looking For

• Strong background as a Business Analyst within Retail and eCommerce
• Direct experience supporting online and digital channels
• Comfortable working business-facing and tech-facing
• Strong business process mindset – happy mapping processes and improving ways of working
• Confident stakeholder engagement across multiple business functions
• Experience working at scale (ideally European or global environments)
• A strong digital lens, balanced with commercial and operational awareness
• Hands‑on, pragmatic, and delivery‑focused

💡 Why This Role?

• High‑impact digital change programme
• Significant ownership over backlog and prioritisation
• Exposure across business, product, and technology teams
• A role where you can genuinely influence how digital sales perform

If you’re a Digital Business Analyst with deep Retail and eCommerce experience and enjoy operating at the intersection of business and technology, we’d love to speak with you.

👉 Apply directly or message me for more details.