Senior Dev Platform Technical Support Engineer

Cloudflare; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading tech company in the UK seeks a Senior Technical Support Engineer to support developers using its platform. This hands-on role involves troubleshooting issues, guiding customers, and collaborating with engineering teams. The ideal candidate should have 3+ years of experience in a customer-facing technical role and expertise in web application development, particularly with modern JavaScript frameworks. Join the team to help shape support processes and improve developer experiences.

Qualifications

• 3+ years experience in a customer-facing technical role.
• Hands-on experience with web application development.
• Excellent written and verbal communication skills.

Responsibilities

• Act as the first point of contact for developer customers.
• Troubleshoot technical issues across compute and storage.
• Provide clear guidance to customers on technical concepts.
• Create and maintain support documentation.
• Collaborate with internal teams for customer feedback.

Skills

Customer-facing technical role experience

Web application development

Excellent communication skills

Problem-solving skills

Familiarity with cloud providers

Developer workflows understanding

Debugging skills

AI concepts understanding

Job description

A leading tech company in the UK seeks a Senior Technical Support Engineer to support developers using its platform. This hands-on role involves troubleshooting issues, guiding customers, and collaborating with engineering teams. The ideal candidate should have 3+ years of experience in a customer-facing technical role and expertise in web application development, particularly with modern JavaScript frameworks. Join the team to help shape support processes and improve developer experiences.