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Senior Delivery Manager

UBDS Group

City Of London

Hybrid

GBP 75,000 - 85,000

Full time

Today

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Job summary

A leading technology transformation company in the UK is seeking a Senior Delivery Manager to lead high-impact service transformation projects. This role requires proven experience in IT service transformation, particularly in public sector environments, and a strong understanding of ServiceNow. You will oversee complex delivery programmes and work with cross-functional teams to drive operational efficiency. The ideal candidate will have a background in project management methodologies like Agile and Waterfall. Benefits include private medical cover and a flexible working environment.

Benefits

Training and personal development options

Private medical cover

Discretionary bonus based on performance

25 days of holiday plus additional days

Electric Vehicle leasing

Contributory Pension Scheme

Death in service cover

Hybrid working environment

Qualifications

Proven experience in IT service transformation within public or regulated environments.
Track record of managing delivery across Agile SAFe and Waterfall methodologies.
Right to work in the UK and security clearance eligibility may be required.

Responsibilities

Lead high‑impact service transformation projects.
Oversee complex delivery programmes collaborating with cross‑functional teams.
Drive operational efficiency and deliver measurable outcomes.

Skills

End‑to‑end project delivery across complex service transformation programmes

ServiceNow (ITSM CMDB) and automation implementation experience

Strong stakeholder engagement and governance skills

Project management certification (PMP PRINCE2)

Familiarity with API integrations, data security and reporting frameworks

Tools

Microsoft Project

Kanban

Scrum

Description

UBDS is looking for a Senior Delivery Manager to lead high‑impact service transformation projects with a strong focus on automation and enterprise reporting through the ServiceNow platform. You’ll oversee complex delivery programmes working with cross‑functional teams to drive operational efficiency and deliver measurable outcomes across a major client estate.

This role suits someone with proven experience in IT service transformation particularly within public sector or regulated environments and a track record of managing delivery across Agile SAFe and Waterfall methodologies. A strong understanding of ServiceNow ITSM and CMDB along with experience in enterprise reporting and automation is essential.

Requirements

Key skills & experience :

End‑to‑end project delivery across complex service transformation programmes
ServiceNow (ITSM CMDB) and automation implementation experience
Strong stakeholder engagement and governance skills
Project management certification (PMP PRINCE2) desirable
Familiarity with API integrations, data security and reporting frameworks

Applicants must have the right to work in the UK. Security clearance eligibility may be required.

Benefits

Why people choose to grow their careers at UBDS

People are the most important aspect of our business so adding the right people to the team and helping them grow is critical. This is why we’ve invested in a people‑focused team to look after the entire employee experience.

With an impressive portfolio of customers in both the public and private sectors we have a variety of exciting projects to be involved in. As a technology agnostic organisation you’ll gain exposure to the world’s leading and latest technology.

Employee Benefits

Training – all team members are offered a number of options in terms of personal development whether it is technical‑led business acumen or methodologies. We want you to grow with us and to help us achieve more.
Private medical cover for you and your spouse/partner offered via Vitality.
Discretionary bonus based on a blend of personal and company performance.
Holiday – you will receive 25 days holiday plus 1 day for birthday and 1 day for your work anniversary in addition to UK bank holidays.
Electric Vehicle leasing with salary sacrifice.
Contributory Pension Scheme.
Death in service cover.
Hybrid Working – UBDS offers a flexible working environment to help enable you to operate at your maximum regardless of your location. With offices in London & Manchester we offer a culture that is focussed on outcomes and giving you a work life balance but at that same time creating and driving a culture of inclusivity and togetherness.

About UBDS

UBDS was born out of a vision to build lasting relationships by delivering digital transformation solutions with unrivalled speed and efficiency. We have taken complex organisations to the frontier of innovation transforming enterprise and public sector to be faster, leaner and more competitive.

Organisations turn to us for deep knowledge specialist skills, years of on‑the‑job experience and our can‑do and get‑it‑done culture.

Projects are personal. Our work is an extension of the values we embody and we are always looking for ways to fill the gap for our clients. For us it’s about top‑ and bottom‑line growth and equipping our clients with cutting‑edge technology that empowers innovation.

We exist to deliver significant measurable and sustainable digital transformation and we achieve this by delivering value to our customers in the following ways :

Accelerating change.
Ensuring frictionless high performance.
Mitigating risk and ensuring security.

From advisory to design and execution we implement the technology that aligns with our clients’ goals to help them innovate and thrive. We have four key values that guide the way we work together, engage with our customers, make decisions and ultimately succeed :

Our reputation is everything.
We are passionate about technology and innovation.
We deliver value and make an impact.
We keep it simple and make it happen.

Interested in joining our innovative team

Get in touch. To find out more about this role, one of our other vacancies or to just talk about UBDS and where you might fit into one of our free‑thinking and ever‑advancing teams please head to or send your CV to …

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Required Experience

Manager

Key Skills