Senior Debt Collections Pro — Quarterly Bonus, West London

Story Terrace Inc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading electric vehicle finance company in Greater London is seeking a Customer Service and Debt Collection Agent. This role requires 2 years of debt collection experience, excellent communication skills, and the ability to negotiate and resolve customer issues effectively. You will manage high-volume customer communication and support the needs of customers facing financial difficulties, all while working in a collaborative office setting.

Benefits

Quarterly Bonus

Employee Assistance Program

Discount Clubs

Career Development

Inclusive Environment

Qualifications

• 2 years previous debt collection experience.
• Excellent organisation and conflict resolution skills.
• Comfortable remaining calm and professional under pressure.

Responsibilities

• Act as the first point of contact for customer service inquiries.
• Handle inbound and outbound customer communication.
• Negotiate payments and manage debt collection.

Skills

Debt collection experience

Excellent communication skills

Negotiation skills

Problem-solving skills

Job description

A leading electric vehicle finance company in Greater London is seeking a Customer Service and Debt Collection Agent. This role requires 2 years of debt collection experience, excellent communication skills, and the ability to negotiate and resolve customer issues effectively. You will manage high-volume customer communication and support the needs of customers facing financial difficulties, all while working in a collaborative office setting.