Senior De-Looping Planner - Customer-Focused Ops Lead

Doocey Group; Tyseley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A civil engineering contractor in the UK is seeking a Senior De-Looping Planner to manage and coordinate de-looping activities. The role involves significant interaction with customers and stakeholders to ensure compliance with regulations while minimizing disruptions. Ideal candidates will have strong organizational skills, customer service experience, and proficiency in Microsoft Office. Join a company valuing hard work and ambition in a collaborative environment.

Qualifications

• Highly organised and strong communicator.
• Customer-focused and proactive.
• Detail-oriented and calm under pressure.

Responsibilities

• Lead daily de-looping calls to review progress.
• Manage and prioritise 2hr/4hr defects.
• Liaise directly with customers via phone and email.
• Coordinate planning meetings with the Planning Manager.
• Schedule and manage survey and excavation appointments.
• Track and update customer complaints and enquiries.
• Conduct customer close-outs for compliance.
• Attend weekly performance and progress meetings.

Skills

Strong IT proficiency

Experience managing CRM or job management systems

Proven customer service experience

Ability to maintain high outbound call numbers

Education

GCSEs Grade 9-4 or equivalent

Tools

Microsoft Office software

Job description

A civil engineering contractor in the UK is seeking a Senior De-Looping Planner to manage and coordinate de-looping activities. The role involves significant interaction with customers and stakeholders to ensure compliance with regulations while minimizing disruptions. Ideal candidates will have strong organizational skills, customer service experience, and proficiency in Microsoft Office. Join a company valuing hard work and ambition in a collaborative environment.