Senior Customer Success Manager, East

Webflow; Remote; GBP 102,000 - 141,000; Full time

Job summary

A leading digital experience platform company is seeking a Senior Customer Success Manager to engage with enterprise clients. The candidate will build trusted relationships, guide customer journeys, and drive adoption of Webflow’s platform. This role requires over 5 years of experience in customer success in a SaaS environment, strong project management skills, and a BA/BS degree. The position promises a collaborative and dynamic work environment focused on growth and client satisfaction.

Benefits

Comprehensive medical, dental, and vision coverage

Flexible vacation and paid holidays

401(k) with employer match

Monthly wellness stipends

Annual WIN bonus program

Qualifications

• 5+ years of relevant experience in a SaaS or digital experience environment.
• Proven ability to analyze customer needs and drive engagement.
• Strong organizational skills in a fast-paced environment.

Responsibilities

• Build strong, trusted relationships with customer organizations.
• Guide customers through every stage of their Webflow journey.
• Lead account strategy and drive measurable business outcomes.
• Identify opportunities for customer expansion and new use cases.
• Collaborate with Sales and Technical Architects for successful outcomes.

Skills

Customer relationship management

Strategic advising

Project management

Communication skills

Financial analysis

Education

BA/BS degree or equivalent experience

Job description

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together.

Our Customer Success team works with Webflow’s most high-impact Enterprise customers, helping them launch successfully, adapt quickly, and get the full value of our AI-native website experience platform. We’re the team that stays with customers from day one through renewal, guiding their strategy, unblocking their teams, and connecting them with the right experts across Webflow.

As the primary partner for our strategic accounts, we play a central role in their long-term success — and in Webflow’s. By driving adoption, uncovering new use cases, and championing meaningful outcomes, we influence growth, retention, and the overall strength of our Enterprise business.

We’re looking for a Senior Customer Success Manager who can step into that role with confidence: the trusted advisor who sees the big picture, the operator who can bring cross-functional teams together, and the advocate who ensures customers stay with us and grow with us because of the results we help them achieve.

About the role:

• Location: Remote-first (United States; ON, Canada) Must be based in Central or Eastern time zones
• Full-time
• Permanent
• Exempt
• Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location.
  • United States (all figures cited below in USD and pertain to workers in the United States)
    • Zone A: $152,000 - $209,000
    • Zone B: $144,000 -$198,500
    • Zone C: $137,000 - $188,000
  • Canada (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
    • $172,000 - 237,000

For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Manager of Customer Success

As a Senior Customer Success Manager you’ll …

• Build strong, trusted relationships across your customers’ orgs — from exec sponsors to hands-on users — and guide them through every stage of their Webflow journey.
• Get deep into your customers’ goals, workflows, and tech stack so you can help them use Webflow’s AI-native platform to power more of their digital footprint.
• Lead account strategy with clarity and confidence, rallying cross-functional partners around a shared success plan that drives adoption, impact, and measurable business outcomes.
• Spot opportunities for expansion and new use cases, translating product capabilities into real wins for customers and long-term growth for Webflow.
• Run high-value executive conversations that surface progress, risks, and results — and clearly show why Webflow is essential to the customer’s business.
• Partner with Sales, Technical Architects, and Services Providers to steer complex accounts toward successful launches, scalable architectures, and strong renewal outcomes.
• Bring the customer’s voice back into Webflow with crisp insights that shape product direction, improve our processes, and help us deliver an even better Enterprise experience.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you:

Requirements:

• 5+ years of relevant experience advising Enterprise customers in a SaaS or digital experience environment, ideally in a role where you owned adoption, renewal, uncovering expansion, and long-term customer health.
• BA/BS degree or equivalent experience
• Proven ability to dig into a customer’s business using financial filings, industry research, and internal data to spot risks, opportunities, and growth paths.
• Strong organizational and project management habits that help you stay on top of details, keep cross-functional partners aligned, and maintain momentum in a fast-moving environment.

You’ll thrive as a Senior Customer Success Manager if you:

• Love being a strategic advisor and can navigate complex customer environments, ask sharp questions, and offer guidance that inspires confidence.
• Communicate clearly and comfortably at every level, especially when the topic is complex or high-stakes.
• Have strong business instincts and naturally look for signals, patterns, and opportunities that point to customer impact and account growth.
• Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact.

Our Core Behaviors:

• Build lasting customer trust. We build trust by taking action that puts customer trust first.
• Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
• Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
• Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.
• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Wellness for the whole you. Access to mental health resources, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
• Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi‑Fi to workouts.
• Bonus for building together. All full‑time, permanent, non‑commission employees are eligible for our annual WIN bonus program.

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job‑related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

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