Senior Customer Care Coordinator

Wheatstone Solutions; Rowlinson's Green; On-site; GBP 38,000 - 43,000; Full time

Job summary

A 5* House Builder in Warrington is seeking a Senior Customer Care Coordinator to manage the Customer Care team. You will handle escalated complaints and ensure exceptional customer service delivery. The ideal candidate must have prior experience in the house building industry, team management experience, and excellent communication skills. This permanent position offers a salary between £38,000 and £43,000.

Qualifications

• Experience in the House Building, Housing, or Residential Construction industry is mandatory.
• Experience managing a small team is essential.
• Ability to communicate effectively with clients and teams.

Responsibilities

• Oversee daily operations of the Customer Care department.
• Handle escalated customer complaints efficiently.
• Provide support to sub-contractors as needed.
• Communicate with Site or Construction teams about customer queries.

Skills

Customer Service experience

Team management

Communication skills

Attention to detail

Job description

Overview

Senior Customer Care Coordinator - £38,000 - £43,000 - Warrington - Permanent

A new permanent opportunity has arisen for a Senior Customer Care Coordinator / Team Leader, to join my client, a 5* House Builder, based in the Warrington area. This role will work closely with the Head of Customer Care day to day, dealing with escalated complaints and day to day running of the team along with providing an excellent level of Customer Service.

Responsibilities

• Day to day running of the department alongside the Head of Customer Care and deputising when required.
• Dealing with escalated complaints and managing customers expectations effectively whilst delivering the best service.
• Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
• Provide support and advice to sub-contractors.
• Speak with Site or Constructions teams as necessary to ensure customers' queries are answered accurately, efficiently and consistently.
• Take ownership of the homes covered and customers or clients you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.

Key Skills / Qualifications

• Customer Service experience within the House Building / New Homes, Housing or Residential Construction industry is a must.
• Previous experience managing a small team.
• Excellent communication skills
• Excellent attention to detail

For more information please apply below or contact Chris Ellis at Wheatstone Solutions