Senior CRM System Administrator

University of Exeter; Exeter; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A prominent UK university is seeking a Senior CRM System Administrator to lead the delivery and support of CRM products. This full-time role offers hybrid working, requiring expertise in configuring and administering CRM systems. You will collaborate across the organization to drive process improvements and ensure high performance in service delivery.

Benefits

Flexible working opportunities

41 days annual leave

Inclusive organization

Multiple wellbeing initiatives

Qualifications

• Good understanding of CRM in a large organisation.
• Experience in configuring and administering complex CRM systems.
• Ability to prepare detailed reports and technical documentation.

Responsibilities

• Lead the delivery and support of CRM products.
• Configure and maintain existing and new CRM products.
• Work with all areas of the University to identify requirements.

Skills

CRM configuration

System administration

Strong communication skills

Education

Relevant degree or equivalent experience

Tools

CRM applications

Job description

This full-time position is available immediately on a permanent basis and offers the opportunity for hybrid working - some time working on campus and some time from home.


Summary of the role/position


To lead in the delivery and support of the CRM products, and any other BTS products and integrations, to ensure a continual high performance service for Professional Services and to help create efficiencies, automate processes and reduce manual interventions.


As a Senior CRM System Administrator, you will support the configuration and maintenance of existing and new CRM products to match the evolving needs of the business, support the improvement and efficiency of existing processes and investigate and resolve incidents as they arise.


This role will involve working with all areas of University and third parties to identify requirements and opportunities and lead in the configuration, testing, documentation and maintenance of CRM products and other BTS products whilst following change control processes.


About you


We are ideally looking for someone who has a good understanding of CRM in a large organisation along with recent experience of configuring and administering complex CRM systems, platforms and IT digital services in a commercial environment, demonstrating business acumen, balancing financial, quality, people and customer expectations.


You will also have extensive knowledge of configuring or administering CRM applications, including workflow, security, and admin related functionality and have the ability to prepare detailed reports and complex technical specifications and systems documentation, and help others understand the content, taking into account the level of knowledge of the recipient.


You will have strong communication skills demonstrating the ability to understand complex conceptual ideas and experience in conveying information to senior stakeholders. You will also have proven ability to interact across cross-functional and technical working teams and build ongoing relationships to ensure effective communications and exchange of information.


Please ensure you read the Job Description and Person Specification for full details of this role.


We will be reviewing applications as they come in, so please don’t hesitate in applying, as we reserve the right to close this vacancy early if we receive sufficient applications.


Organisational Context


IT Services is a key enabler for this vision and is key to delivering the University’s Values and its world class reputation. The IT and Digital strategies will support the growing ambitions for education, research and professional services, and exploiting the opportunities from changing technology will enable the University to thrive in an increasingly digital environment.


What makes IT Services different is its defining characteristics: strong leadership, active collaboration, forward thinking, and delivering at pace. We expect our staff to be comfortable with responsibility, and be innovative and creative in the delivery of IT and digital services. Being able to adapt to the momentum of change and having the freedom of action will enable staff to deliver IT solutions that will have a positive impact on our students, academics, and professional services staff.


Business Technology Services


Business Technology Services (BTS) bridges the gap between the business and IT on matters relating to the provision and automation of business services. We focus on ensuring that these services and products are effectively aligned with the business needs and Strategy 2030.


Why our staff love working here


Flexible working opportunities
41 days annual leave (including bank holidays)
Actively inclusive organisation ensuring equality and fairness for all
Leading parental leave initiatives
Multiple wellbeing and health initiatives for staff
Sustainability and the environment being at the heart of what we do
Beautiful campus environment when working from either Exeter or Penryn
Inspiring research that really makes a difference to the world

The University of Exeter


We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.


Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world’s most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).


We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City


Our Equality, Diversity and Inclusion Commitment


We are committed to ensuring reasonable adjustments are available for interviews and workplaces.


Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.


Further information


For further information, please contact Jason Waldock, [e-mail].