Senior Commercial Contract Manager - Front Office Contracts

Butler Ross; Bedford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A public sector body is seeking a Senior Commercial Manager / Contracts Manager in Bedford to oversee a key contract and lead in contract management. The ideal candidate will have experience in public sector contract management and a proven track record in commercial contract management at a senior level. The role offers flexible hybrid working, generous annual leave, and numerous employee benefits including a pension scheme and wellness programs.

Benefits

Flexible Hybrid working

Generous Annual Leave - 30 days plus Bank Holidays

Pension scheme - contributions matched 2 to 1

Interest‑free loan for season tickets

Cycle to work Scheme

Subsidised eye tests & flu jabs

Life assurance scheme

Employee assistance programme (EAP)

Paid volunteering (2 days a year)

Recognition Scheme

Discounts portal to numerous retailers

Qualifications

• Must have MCIPS or other equivalent qualifications.
• Experience in public sector contract management is ideal.
• Solid background in managing outsourced contact centre contracts.

Responsibilities

• Manage day-to-day team activities.
• Monitor supplier performance and take remedial action.
• Conduct financial negotiations for contract changes.
• Review and amend contract documents.
• Build strong relationships with vendor teams.
• Develop strategic supplier management initiatives.

Skills

MCIPS or equivalent

Public sector contract management experience

Experience managing outsourced contact centre contracts

Commercial contract management at a senior level

Working with service delivery teams

Relationship building

Commercial cost models implementation

Job description

A Fantastic Opportunity for a Senior Commercial Manager / Contracts Manager to join an arm's-length Public Sector Body. The Senior Commercial Contracts Manager will be responsible for managing the real time interface and relationship with a supplier for a recently insourced contract in line with government policy and best practice to deliver value for money and wider commercial benefits

You will lead the relationship for initially 1 contract, and act as a lead in commercial contract management, acting as a mentor and sounding board for other contract managers.

Duties & Responsibilities of the Senior Commercial Manager / Contracts Manager

• To manage the teams day to day activity
• To monitor the supplier's commercial and service management performance under the contract and analyse performance.
• To take remedial action where necessary. All following GCF and NAO Good Practice Frameworks and Guidance
• To agree / refine a contractual change process and ensure adherence to the process, tracking the contract to ensure the underlying cost model is current and accessible
• To conduct the financial negotiations for any changes related to the existing contract at the appropriate management level ensuring that the agreements remain commercially advantageous and are appropriately documented and tracked
• To review and amend contract documents, including service level exhibits, statements of work in line with agreed changes
• To build strong working relationships with the vendor's service delivery centre, Service Desk, Account Teams etc.
• To intervene, analyse, manage, and resolve business conflicts between suppliers and internal stakeholders
• To develop strategic supplier management initiatives for the business in collaboration with the relevant contract owner / cost centre manager

Skills and experience of the Senior Commercial Manager

• MCIPS or equivalent such as IACCM / WCC or equivalent relevant experience
• Public sector contract management experience (ideally from both supplier and client perspectives)
• Experience in managing outsourced contact centre contracts or similar services.
• Demonstrable experience of commercial contract management at a senior level
• Proven track record of working effectively with service delivery teams, business managers and project managers to ensure service objectives are achieved
• Relationship builder (internal & external)
• Experienced in commercial cost models and their practical implementation

Benefits of the Senior Commercial Manager / Contracts Manager

• Flexible Hybrid working
• Generous Annual Leave - 30 days plus Bank Holidays
• Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)
• Interest‑free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

The Senior Commercial Manager will suit candidates with experience as a Commercial Manager, Contracts Manager Commercial Director or Contracts Director or Procurement Manager