Senior Clinical Secretary: Patient Pathway & Scheduling (Flexible)

NHS; Scunthorpe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Scunthorpe is seeking a full-time Senior Clinical Secretary for the General Surgery Department. This role involves managing administrative tasks related to patient pathways, ensuring high levels of satisfaction for both patients and clinicians. Candidates should have experience in customer care and familiarity with IT systems. The position requires good organizational skills, attention to detail, and the ability to liaise effectively with various departments. Strong written and verbal communication skills are essential for success.

Qualifications

• Experience of using full range of IT systems and patient data systems.
• Experience of scheduling appointments.
• Experience of working in a multidisciplinary team.

Responsibilities

• Point of contact for all administrative issues relating to patient pathway.
• Ensure high levels of patient and clinician satisfaction.
• Process and log all referrals in line with Trust Access Policy.

Skills

Proactive management of patient pathways

Customer care

IT systems

Handling patient complaints

Education

GCSE or equivalent in English and Maths

NVQ level II in business administration/customer care

Tools

Microsoft Office (Word and Excel)

Digital dictation systems

Job description

A healthcare organization in Scunthorpe is seeking a full-time Senior Clinical Secretary for the General Surgery Department. This role involves managing administrative tasks related to patient pathways, ensuring high levels of satisfaction for both patients and clinicians. Candidates should have experience in customer care and familiarity with IT systems. The position requires good organizational skills, attention to detail, and the ability to liaise effectively with various departments. Strong written and verbal communication skills are essential for success.