Senior claims handler/Insurance officer

JT Recruit Ltd.; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 45,000; Full time

Job summary

A local authority claims management team is seeking an experienced Insurance Claims Manager to oversee a small team handling personal injury and public liability claims. The role includes administration of the insurance program and compliance with legislative requirements. Candidates should have a strong insurance background and relevant claims management experience.

Qualifications

• Insurance background of any level including claims management experience.
• Experience working within local authority insurance.
• Familiarity with managing motor vehicle and personal injury claims.

Responsibilities

• Manage a small claims team dealing with personal injury and property claims.
• Assist the Insurance Manager in daily operations.
• Ensure compliance with civil procedures for claims.

Skills

Claims management

Client liaison

Compliance awareness

Negotiation skills

Education

Insurance background

Experience in local authority insurance

Job description

To handle own case load of claims and to manage a small claims team within the Insurance team. Dealing with all classes of business but principally personal injury and third party property claims associated with Public and Employers liability. To assist with the procurement, renewal and day to day administration of the Insurance Programme. To deputise for the insurance manager as required.

Specific Accountabilities:

• To manage a small claims team dealing with all classes of business but principally personal injury and third party property claims associated with both public and employers liability, which will include a personal caseload of claims.
• Deputise for and assist the Insurance manager as and when required.
• Day to day management of all claims processes/protocol in line with Civil procedures for the treatment of personal Injury claims.
• Handling of claims received either via the Claims Portal or traditional means of writing and in keeping with Civil Procedures.
• Manage small claims court proceedings for public liability property claims.
• Monitor/manage costs associated with claims.
• Maintain high awareness of pertinent legislation and ensure compliance throughout the team.
• Assist/guide other team members in claims handling, acting as first point of referral for decisions on liability/defence.
• Liaise and work with the councils appointed solicitors on claims management/tactics.
• Undertake site visits where necessary.
• Attend court as and when required and to give instructions to counsel.
• Act as principal conduit/contact for appointed solicitors and department directorate officers.
• Meet with third party solicitors and/or litigants in person where appropriate.
• Attend training courses and seminars on insurance/claims related topics.
• Ensure the councils electronic claims handling system is properly maintained and updated.
• Day to day administration of all aspects of the insurance programme.
• Assist with tendering the insurance programme.
• Deal with day to day insurance queries from all directorates.
• Liaise with insurers/brokers arranging ad hoc insurance covers as and when required.
• Provide first line management to members of the claims team.
• Deputise for the Insurance Manager.
• Assist with the provision of other management information such as claims costs, numbers and risk profiles.
• Assist with compilation of Freedom of Information requests.
• Any other duties as directed by management.

Requirements: Insurance background of any level, LA insurance experience or a similar type of team within another public sector body who has experience of insurance programs. Claims experience would be good as well. Claims management and handling within LA or public sector. Handling experience with motor vehicle within an organization, forestry, highways, personal injury, property. Determining whether council is liable or not for claim.