Senior Claims Assessor

Unum Insurance; Basingstoke; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company is seeking a Senior Claims Assessor to join their team in Basingstoke. You will manage complex Income Protection claims, ensuring timely and accurate decisions. The ideal candidate will have proven experience in claims assessment, strong communication skills, and the ability to mentor junior staff. This role offers a generous bonus, pension scheme, and a hybrid working environment.

Benefits

Generous Bonus

Pension scheme

Life, medical and income Insurance

Remote GP access

Nutrition coaching

Personal training

Unlimited mental health support

Medical second opinion

27 days holiday with buy/sell option

Electric car scheme with free chargers

Qualifications

• Proven experience in assessing Income Protection Claims.
• Strong understanding of long-term medical conditions, NHS systems, and rehabilitation processes.
• Demonstrated ability to coach and mentor junior team members.

Responsibilities

• Proactively assess claims from medical and financial perspectives.
• Deliver exceptional service and maintain clear communication.
• Support the Claims team with mentoring and coaching.
• Work closely with rehabilitation teams and clients.

Skills

Claims Management

Customer Focus

Technical Leadership

Collaboration

Continuous Improvement

Relationship-building

Negotiation

Conflict Resolution

Coaching

Tools

Claims Management Tools

Job description

Job Posting End Date: October 13

The role

What will you be doing?

Position: Senior Claims Assessor
Location: Basingstoke or Dorking with hybrid working

What will you bring?

We’re looking for Senior Claims Assessors to join us here at Unum, where you’ll play a vital role in delivering financial security and support to individuals and families during life’s most challenging times.

You’ll bring proven experience in Income Protection and the ability to manage complex claims with technical precision. Alongside your strong communication skills, empathy, and analytical mindset, you’ll benefit from ongoing development and support to help you grow your career in a purpose-driven environment.

What you’ll be doing:

• Claims Management: Proactively assess claims from both medical and financial perspectives, ensuring accurate interpretation of policy documentation and timely decisions.
• Customer Focus: Deliver exceptional service by maintaining regular, clear communication and adhering to Treating Customers Fairly principles.
• Technical Leadership: Support the Claims team with payment checking, mentoring, and coaching, helping to build technical capability across the department.
• Collaboration: Work closely with rehabilitation teams, clients, and internal stakeholders to promote return-to-work strategies and maintain strong partnerships.
• Continuous Improvement: Contribute to process enhancements, participate in change initiatives, and provide valuable management information.

We’re seeking individuals with:

• Proven experience in assessing Income Protection Claims.
• Strong understanding of long-term medical conditions, NHS systems, and rehabilitation processes.
• Experience using claims management tools such as functional assessments.
• Excellent relationship-building, negotiation, and conflict resolution skills.
• Demonstrated ability to coach and mentor junior team members.

The ideal candidate will come from a similar background in Group Risk Insurance.

The successful Senior Claims Assessor can expect:

• Generous Bonus
• Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on site electric chargers.

From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.

#LI-Hybrid

#LI-AM1

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

Company:

Unum UK