Senior Claims Adjuster

QBE Europe; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A global insurance leader is looking for a Senior Claims Adjuster to manage reinsurance claims effectively while developing strategies for the Claims operation. The ideal candidate will have extensive experience in specialty claims, particularly in Aviation and credit risk. This role, based in Greater London, offers a hybrid working model, competitive benefits including flexible working options, private medical insurance, and 30 days of holiday per year. Join a team that values impact and innovation!

Benefits

30 days holiday with an option to buy additional days

Flexible working opportunities

10% employer contributions to pension plan

Private medical insurance for you and your family

Family-friendly policies with 26 weeks leave at full pay

Short term remote work abroad options

Cycle-to-Work scheme

Qualifications

• Experience in handling specialty claims matters in sectors such as Aviation, A&H, credit risk, Marine & Energy.
• Prior experience working within the Reinsurance or insurance legal industry.

Responsibilities

• Develop strategies and processes for the Claims operation to meet business targets.
• Assist in forecasting Claims activity through business analysis.
• Handle own caseload efficiently for timely resolution of reinsurance Claims.
• Resolve customer service issues promptly.
• Build and maintain strong client relationships with re-insured and brokers.
• Approve reinsurance claims per authority levels.

Skills

Adaptability

Claims Settlement

Commercial Acumen

Conflict Resolution

Critical Thinking

Insurance Claims Processing

Intentional collaboration

Managing performance

Mentorship

Personal Initiative

Project Delivery

Regulatory Compliance

Reinsurance

Risk Management

Team Development

Education

Experience in handling specialty claims matters

Experience in Reinsurance/insurance/legal industry

Job description

Primary Details

Time Type: Full time Worker Type: Employee The purpose of this role is manage assumed reinsurance excess of loss and proportional business from QBE Reinsurance's casualty book, ensuring proper reporting of all claims following reinsurance contract terms.

Senior Claims Adjuster

London/Hybrid

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Contribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets.
• Assist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision-making.
• Maintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of reinsurance Claims on the London market.
• Resolve customer service issues to ensure their prompt and timely resolution.
• Develop and maintain good client relationships with the re-insured and brokers.
• Approve reinsurance claims within written authority levels.

About you

• Experience in handling specialty claims matters (Aviation, A&H, credit risk, Marine & Energy)
• Experience of working within the Reinsurance/ insurance/legal industry.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from

As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net‑zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

To learn more about our achievements, click here

Ifyou’relooking for a career thatcombines yourexpertiseand your empathy, click Applytoday.

Your career. At the heart of it.

Skills

Adaptability, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Insurance Claims Processing, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Project Delivery, Regulatory Compliance, Reinsurance, Risk Management, Team Development

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.