Senior Business Analyst

DWP Digital; Birmingham; Hybrid; GBP 57,000 - 69,000; Full time

Job summary

A public sector digital agency in the UK is seeking a Senior Business Analyst to lead complex digital programmes. The role involves engaging stakeholders, driving improvements, and mentoring junior analysts. Candidates should have a solid background in business analysis and a commitment to professional growth. The position offers a competitive salary up to £68,205, hybrid work options, generous leave, and comprehensive benefits, including a substantial employer pension contribution.

Benefits

Flexible hours

Generous leave package

Professional development opportunities

Qualifications

• Proven experience as a Senior Business Analyst in complex projects.
• Expertise in stakeholder engagement across teams.
• Skilled in supporting and mentoring others.

Responsibilities

• Lead business analysis activities on large digital programmes.
• Work with teams to drive service improvements.
• Translate business needs into actionable deliverables.

Skills

Stakeholder engagement

Mentoring

Continuous learning

Job description

Senior Business Analyst

Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

Are you an experienced Senior Business Analyst who can engage and influence a wide range of stakeholders? Join DWP Digital and play a key role in shaping services that impact millions of people.

As a Senior Business Analyst, you will lead business analysis activities on large, complex digital programmes. You'll work across multiple teams and technical delivery strands to drive service improvements and deliver real value. This is an opportunity to make a difference by ensuring our digital solutions meet user needs and business objectives.

We have vacancies in a number of areas within DWP Digital including:

Health & Disability - Access to Work

We are transforming how people access support to thrive in work and life by creating simple and responsive services that deliver real impact.

Rather than digitising old processes, we reimagine complete journeys to improve experiences for millions. From applying for benefits to getting the help needed to succeed at work, you will help design and deliver innovative solutions that drive major transformation across DWP.

Tech Services - Digital Workspaces

We provide the core technology that powers the Department's Digital Workplace, supporting citizen-facing services and colleagues across government.

You will join a multi-disciplinary team delivering solutions such as Digital Signage and assistive technology, working with stakeholders to create reliable and innovative services that make a real difference.

Digital, Modernisation & Efficiency - Common Capabilities

We deliver critical services that support major transformation programmes modernising how DWP works. Using research-driven development, we automate processes and streamline workflows to help agents manage customer contact efficiently, reducing errors and improving experiences. You will work with experts in design, architecture, analysis and engineering, scaling and integrating our platform across multiple service lines.

If you're looking for a well-defined career path as a Business Analyst, apply now.

Please note:

As part of the role, you may be required to travel regularly to the other digital hubs (this counts as working time, and you'll incur no travel costs). The frequency of this will be discussed further should you be successful.

What skills, knowledge and experience will you need?

• Proven experience as a Senior Business Analyst, leading business analysis activities within complex projects and environments.
• Expert in stakeholder engagement, driving clarity and alignment across multiple teams and delivery strands.
• Skilled in mentoring and supporting other BAs, fostering growth and sharing best practices.
• Committed to continuous learning and development, actively building and enhancing your BA toolkit.

You and your role

As a Senior Business Analyst in DWP Digital, you will work on large, complex, and cross-cutting products or services, sometimes across multiple projects simultaneously. Your role is key to enabling the delivery of digital solutions that achieve strategic business outcomes and improve experiences for millions of users.

You will lead workshops, interviews, and focus groups to understand business problems and user needs. Collaborating with senior technical and business stakeholders, you'll ensure requirements and acceptance criteria align with our established digital roadmaps. You'll need a strong understanding of business processes and how they connect to departmental strategy.

You will be leader within our BA community, with ownership of business analysis activities and champion continual learning and development. You may also have line management responsibilities and play a leadership role in capability building and recruitment, helping shape the future of the BA profession within DWP Digital.

You will promote DWP Digital delivery methodologies, setting standards across the function and educating BA teams on principles, methods, and tools. Using your experience of delivery frameworks, you'll translate business and user needs into actionable deliverables, working collaboratively to define and achieve value outcomes.

You'll also work closely with senior stakeholders to prioritise projects in line with strategic goals.

Details. Wages. Perks.

Location:

You’ll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield

Hybrid Working:

We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay:

Pay for this role is from £57,946 to £68,205

Pension:

You'll get a brilliant civil service pension with employer contributions of 28.97%, worth up to £19,758 per year.

Holidays:

A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY

for more information and to start your applications.