Senior Branch Manager Designate

WeBuyAnyCar; Uxbridge; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading car-buying service in the UK is seeking a Senior Branch Manager Designate to drive performance and support customers throughout their buying journey. This role involves building strong customer relationships, ensuring top-notch service, and working collaboratively with the regional management team. Ideal candidates are experienced in customer-facing roles and possess a full UK manual driving license. The position offers various benefits including discounted gym memberships, bonuses, and a structured progression programme.

Benefits

Discounted Gym Membership

Team social events budget

Monthly & Annual Bonuses

Healthcare Cash Plan

Cycle to Work Scheme

Pension Scheme

Structured Progression Programmes

Qualifications

• Current full UK manual driving license is necessary.
• Experience in a target-driven environment is preferred.
• Ability to build lasting relationships with clients/customers is essential.

Responsibilities

• Model high performance in buying cars and support regional manager.
• Main point of contact for customers and lead them through the purchase journey.
• Meet targets by prioritising customer appointments.

Skills

Customer-focused

Excellent communication skills

Ability to work under pressure

Organisational skills

Strong IT skills

Job description

About The Role

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job: Senior Branch Manager Designate
Salary: £27,350 (OTE £34,470)
Bonus: Fantastic Annual bonus based on company performance
Hours: You will work 42.5 hours per week on a rotational shift pattern of 5 days on 2 days off. Weekend work is involved.

We are the UK's favourite car-buying service and we are growing FAST! We have over 500 branches and are opening more sites each month.

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.

Don't worry if you don't know anything about cars, we will teach you everything you need to know and so much more.

Responsibilities

• First-and-foremost our Senior Branch Manger Designates must model high performance buying cars whilst also supporting the regional manager in driving performance.
• You are the main point of contact for our customers.
• Contact customers and prioritise your diary to achieve appointments and meet targets.
• Competently and professionally lead the customer through the purchase journey, completing appraisals on cars, handling and processing of important documents and processing customer payments.
• Always deliver exceptional customer service.
• Assisting the Regional Manager to complete the smooth running of the region and compliance as per the company's procedures.
• Performing Branch Standard checks when visiting locations.
• Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.
• Reporting any potential threat to the business to your Divisional Manager.
• Ensuring all diaries/rotas are set up as per the company instruction.
• Ensuring all purchases are completed as per the company standard.
• Required to provide temporary cover within other regions in the Division.
• Complete all necessary tasks as set out by HR.
• Assist in the completion of purchases when require.

Requirements

• A current full UK manual driving license.
• Experience of working in a target driven environment.
• Customer-focused with excellent communication skills and telephone manner.
• Ability to work well under pressure and by yourself (lone working).
• Ability to organise and prioritise own workload.
• Be able to build lasting relationships with clients/customers.
• Excellent administration and IT skills.

Extra Benefits

• Discounted Gym Membership.
• Team social events budget available to all!
• Monthly & Annual Bonuses, Incentives & Rewards.
• Accrue Extra Holidays for Length of Service!
• Healthcare Cash Plan.
• Cycle to Work scheme.
• Pension Scheme.
• Structured Progression Programmes & Pay Increases.

The position would best suit an experienced customer-facing professional such as a Sales Executive, Retailer or Hospitality specialist who is used to working independently and wants the opportunities made available by a market-leading brand.