Senior Administrator at Surehaven Glasgow

Shaw Healthcare; Basingstoke; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Basingstoke seeks a Senior Administrator to handle Restricted Patient issues, oversee recruitment processes, and manage the admin team. The role demands excellent communication skills, knowledge of mental health paperwork, and a commitment to the organization's core values of wellness, happiness, and kindness. Notably, this employer emphasizes employee ownership and well-being support.

Benefits

Excellent career opportunities

Refer a friend bonus scheme

Company sick pay

Free uniform

Paid annual leave of 28 days

Qualifications

• Demonstrate core values of wellness, happiness, and kindness.
• Experience in complaint handling and processing.
• Ability to oversee recruitment and training processes.

Responsibilities

• Coordinate Restricted Patient issues and handle relevant paperwork.
• Directly manage admin team for routine tasks.
• Support management with requirements from health services.

Skills

Excellent communication skills

Understanding of mental health paperwork

Job description

The Homes Senior administrator is a key point of contact with excellent communication skills, delivering the highest standards of customer service to our residents and guests, and promoting equality & diversity in line with our care principles of 'wellness, happiness, and kindness'.

Key Responsibilities

• To ensure that you demonstrate Surehaven's values in the way that you work on a daily basis and that you make the difference count
• Co-ordinator for all Restricted Patient issues (referrals, reports, assessments and action plans).
• Restricted Patient lead for all restricted patient issues (attending CPA, minutes, CPA reports, SUS Plans, MAPPA link, Tribunals, CORO Reports).
• An understanding of mental health paperwork, T3, T2, specified paperwork, named person detention paperwork, and other mental health paperwork
• Act as main signatory for all Disclosure Scotland forms.
• Act as Corporate Appointee (on behalf of Surehaven Glasgow Ltd) on behalf of all appropriate patients.
• Complaint and compliment handling/processing.
• Oversee all recruitment processing
• Oversee all timesheet processing
• Entering of all training.
• Monitoring training matrix for compliance.
• Support Manager with HIS, MWC and Forensic Network requirements.
• Admission and discharge of patients (maintaining SHBS records and register).
• Control of pre-admission assessment reports/liaison with external finance leads.
• Directly line manage admin team for all routine tasks
• May be required to undertake any other duties as requested by your Manager.

You will also enjoy access to a huge variety of benefits and services to support your physical and psychological well‑being and throughout your career we will invest in you and you will enjoy additional support and benefits.

Benefits

• Excellent Career Opportunities
• Care Qualifications
• 76% Employee Owned - our employees have received over £1850 each in tax free bonuses to date!
• Refer a Friend bonus scheme (earn up to £1000 for each referral by you)
• Paid annual leave 28 days per year (based on hours) inclusive of bank holidays
• Company Sick Pay
• Enhanced payrates for bank holidays
• Free Uniform
• Discounted Homemade Meals while on Shift
• Pension scheme
• Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners.
• Holiday discounts
• Outstanding recognition schemes such as Shaw Star Awards and Long Service Awards
• Online benefits and cashback rewards
• Our support to your Wellbeing includes free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

Salary and Working Hours

Salary: £15.78 per hour. Working Hours: 37.5 hours per week – Monday to Friday 09:00-17:00.

Shaw healthcare are delighted to announce that we a Real Living Wage Employer as well as the UK's largest employee owned healthcare company. In our recognition of your contribution to the care that our service users need, we are committed to making sure your salary is significantly more than the Government National Minimum Wage. Our employees are at the centre of everything we do… Shaw healthcare is looking for a Senior Administrator to join the team at Surehaven Glasgow.