Senior Administrative Officer

Cwm Taf Morgannwg University Health Board; Wales; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional health organization in Wales is seeking a Senior Administrative Officer to deliver critical support in their Intermediate Care Team. The candidate will manage administrative functions, ensuring timely communication with patients and multi-disciplinary teams. Requirements include an undergraduate diploma, prior experience with computer systems, and preferable Welsh language skills. This role offers an opportunity to contribute to community well-being and patient independence.

Qualifications

• Knowledge of one or more computer system(s), hardware or software, or telephony systems.
• Understanding of Primary and Community Care.
• Experience in using computer packages including data entry into databases.

Responsibilities

• Provide high quality administrative and data analysis support to the Intermediate Care Service.
• Monitor Intermediate Care Service enquiries and manage calls.
• Establish and maintain effective communication with multi-disciplinary teams.

Skills

Ability to prioritise work

Welsh language speaking/listening skills at Level 3

Knowledge of computer systems

Education

Undergraduate Diploma or equivalent experience

Tools

Data entry packages

Job description

Go back Cwm Taf Morgannwg University Health Board

Senior Administrative Officer

The closing date is 16 October 2025

We are redesigning our community services model and implementing a new Intermediate Care Team and therefore an exciting opportunity has arisen to appoint a Senior administrative Officer to help deliver an urgent community response services and will play a crucial role in developing the service, providing essential support and care to individuals, with a focus on promoting independence, dignity, and well-being.

The objective is to optimise safe and timely discharge from an inpatient stay for patients that need some form of continuing care or prevent admission with interventions that can be managed at home

Main duties of the job

Work independently within Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures and provide a high quality administrative and data analysis support function to the Intermediate Care Service.

Play an integral role in ensuring patients are seen within agreed timeframes and carry out a range of duties including staff management, using a variety of IT applications, undertaking data analysis, creating and maintaining schedules, spreadsheets/action plans, producing reports, setting up databases, inputting information, supporting the multi-disciplinary team and flow.

The post holder will support monitoring of Intermediate Care Service enquiries, answering the phone and managing calls, maintaining records systems, dealing with incoming correspondence, arranging training, booking appointments and meetings.

The post holder will be required to establish and maintain effective communication with a wide variety of multi-disciplinary teams, partner organisations, patients, their families/relatives and other professionals.

English and/or Welsh speakers are equally welcome to apply

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job responsibilities

Please see job description for further detail.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.

Person Specification

Qualifications and Knowledge

• Knowledge of one or more computer system(s), hardware or software, or telephony systems acquired through undergraduate Diploma or equivalent experience, skills and knowledge
• Knowledge and understanding of Primary and Community Care

Skills and attributes

• Ability to prioritise work and identify urgent requirements, adjusting and re-prioritising as necessary
• Welsh language speaking/listening skills at Level 3 or above

Experience

• Experience of using computer packages including data entry into databases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board